Sureguard Customer Service

Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
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Sureguard Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.


We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.


As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 1099
    Average Rating: 4.9
    Stephen Twartz
    Rating: 5/5
    Great Response
    I received a great and positive response from Sureguard when I needed help with a system configuration.
    Steve Donaldson
    Rating: 5/5
    Sureguard Service
    Excellent service as we have come to expect
    Marilyn Bugeja
    Rating: 5/5
    Great Service!
    I received terrific service when I ordered the product.
    Jennette O'Rielly
    Rating: 5/5
    Customer experience
    Excellent and personal. Always responsive and efficient
    Rating: 5/5
    Great service
    Easy to purchase, fast delivery, easy to use
    Pablo Wilbert
    Rating: 5/5
    Great to deal with
    It's just refreshing talking to a human and getting the right support to ensure proper function of the product.
    Nicole Carlson
    Rating: 5/5
    Snake repellants
    In regards to ordering, great quick service all done online. Would definitely recommend and use sureguard again.
    John Middleton
    Rating: 5/5
    After sales service in
    I was impressed, I had a small problem with my cat repeller and even though it was out of warranty they were helpful, courteous and supplied a new part free. All I had to pay was mail cost. Well done.😁😁
    Denny Meadows
    Rating: 5/5
    Very helpful support
    Brad provided very helpful and patient support over by email and the phone enabling me to successfully install Pingg String myself - and it's working, keeping the possums away so my vine can grow again!
    Nola Maxwell
    Rating: 5/5
    Fantastic product and service
    I was very impressed with everything. The decals came well packed and included great, clear, concise information. Timely delivery. Very happy.
    Stephen Halliday
    Rating: 5/5
    very helpful
    Easy to deal with and very helpful
    Norm Buck
    Rating: 5/5
    Great customer service
    Great customer service, and good communication. Thanks Guys
    Peter Good
    Rating: 5/5
    Fantastic service
    I emailed Sureguard with a query and they rang me back within 10 minutes with various suggestions for my setup. Superb service.
    Sue Churchill
    Rating: 5/5
    Sureguard Service
    Over the years I have had several Sureguard products. Staff have excellent knowledge of the product and servicing the product. Any problems I have had have been sorted in minutes. ( generally something that i have done ) Nothing is too much trouble for the Sureguard team. This level of customer service is rare and appreciated. Well done Team Sureguard.
    Cheryl Wilson
    Rating: 5/5
    Customer service
    Fantastic customer service. Very friendly and helpful. Gave me a delivery date and it arrived on time. Would not hesitate to recommend your company. Thank you.
    Leanne Paterson
    Rating: 5/5
    Solar energiser electric fence
    Excellent service, Helpful and knowledgeable.
    Rating: 5/5
    Fantastic product to keep your cat safe, and keep other cats out of your backyard
    My cat has been attacked by other cats twice in the past a few months, she was bitten very badly and got infection, I had to take her to the vet each time, costs were well over $500, not to mention that we had to flush her wound for two weeks to help her to heal, on top of that she was at risk of getting FIV. I looked online for solutions to keep her safe and at the same time to keep other cats out. Plus, I wanted to give her as much as freedom possible hence she loves to have her freedom. So I ruled out the confined netting area because it's limiting her freedom too much, and the fence top netting because that doesn't guarantee to keep other cats out. So I went for Sureguard fence top ping wire system. We ended up installing it by ourselves to save on cost, our garden is about 65 metre of boundary fence, part colorbond, part timber, to simplify it, we used the bird netting to block top of the gate, bought the screws from hardware shop. Total cost was $490 Sureguard including the energizer, plus small cost of screws and drillbit. Which is many times cheaper than the cat nets option. Brad from Sureguard has been wonderful helping me along the way, answered my questions, which made the whole installation smooth. The only thing you need to pay attention to is if there are any gaps between the ping wire and top or edge of fence, no other gaps around fence, no overhanging branches. My cat did get out once because I left a gap and I have since blocked the gap with the plastic gutter guard roll, and she hasn't been able to get out since. And no other cats have been able to come in to bother her either. I am very happy with Sureguard and the help I received from Brad. Highly recommend this product.
    Maxine Cumberland
    Rating: 5/5
    Bird Deflector Order
    Great service - Received the deflectors quite quickly and instructions are clear and understandable.
    Mick Egan
    Rating: 5/5
    We are exceptionally happy with every part of the process of buying our new wireless fence collar. Thank You very much.
    Rating: 5/5
    Good customer satisfaction
    Needed help, the representative named Brad, helped me with every step
    Alli Treanor
    Rating: 5/5
    Having had the original model and now the updated version. Works great. I did have to go back for a repair recently and they fixed the same day. No problem. I like the units and especially like that they are locally manufactured.
    Peter Algie
    Rating: 5/5
    Great Business
    Sureguard have been absolutely fantastic to deal with every purchase and delivery is backed up by an email to make sure everything is ok . Really good communication and fast delivery . Very happy with the service I have received
    Laura Olds
    Rating: 5/5
    Great customer service. Thank you.
    Rating: 5/5
    Great customer service
    Swift delivery of product
    John Baillie
    Rating: 5/5
    Sureguard pest control sprayers
    Very good customer service, prompt delivery, very good backup service

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