Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.

Margaret

We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.

Kathy

As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 979
    Average Rating: 4.9
    Dana Trading (Mark Schulz),
    Rating: 5/5
    Great service
    Perfect fast service and thank you for valuable advice given to me
    Craig Skipper
    Rating: 5/5
    Great Service
    Suregaurd noticed a problem with my initial order and contacted me to fix it straight away, The problem was resolved immediately and the solution was perfect for my situation. All of my orders have been received faster than expected and the products are first class
    Barrington River Organic Farm
    Rating: 5/5
    discussions with Brad
    Excellent response in repairing faulty unit
    Scott Robinson
    Rating: 4/5
    ping fence
    Initially thought, OMG how long will this take to put up, but surprisingly after 2 hours 70 meters was in and running, first 2 days were an issue as have St Bernards, they would trample it, but now they stay away. Looks to be working well at present. Thank You
    Helen
    Rating: 4/5
    Services
    Your online, customer and payment services are very good and smooth with no 'added' useless stuff.
    Tri Tran
    Rating: 5/5
    Great product - easy to install.
    I bought a unit with Sureguard over 12 year ago with a second collar. After over a decade of operation the collars finally packed it in so I bought 2 new collars which work OK but it seems the original emitter is not so great now either. Sureguard sent me a new emitter and the same wire works perfectly fine. Great product and fantastic customer service. A quality Australian company.
    Noel Thompson
    Rating: 5/5
    Good service
    Happy with prompt response and effective support.
    Catherine Young
    Rating: 5/5
    Top Fence - cat
    Staff were very helpful, fast delivery.
    Leonard Gaston
    Rating: 5/5
    battery replacement
    I rung up for a new solar battery and it was here on time, I recommend this company for its service.
    Rhonda S
    Rating: 5/5
    Great service
    I have had a Sureguard dog fence for about two and a half years. During that time I have had fabulous support from Michael & Brett with great assistance, advice and service. They are obviously very proud of their products (justifiably) and are knowledgeable, amenable and responsive. Most recently, the solar panel stopped working. (I was in the process of replacing all of the cabling around the 400 metres of boundary fence of our house paddock as it had countless joiner repairs because of rabbits, wombats, foxes, kangaroos etc etc. In the end I decided to install all new cabling and thread it through poly-pipe attached to the fence). Ants had invaded the solar panel and built a secret nest in there somewhere. No problem said Brett. Just send it back and he would see what could be done. Well, Sureguard replaced the unit with their newest (ant-proof) model, Under warranty! All within about a week! AAA+ rated service. (I have given them 5 stars, but that means there is no reason for them to strive for improvement, so I'll say 4 7/8).
    Troy Pickettt
    Rating: 4/5
    Excellent service
    We ordered the solar powered snake repelers. When we received them and read the brochure we realised the garden areas would be too shady for the solar powered units. I phoned the team at sureguard who advised me if I purchased 1 more solar unit that I would get 4 battery units for free. Now some friends can use the solar units and we've installed the battery units. Cheers for the great service and speedy delivery
    Lewis Kerr
    Rating: 5/5
    Highly Recommend
    Excellent product and very good service.
    Zoe Mcdonald
    Rating: 5/5
    Service and product
    Excellent prompt service, online no hassle at all, unit is fantastic
    Steven Bishop
    Rating: 5/5
    Excellent service
    I had a few question prior to purchasing the Pingg product. The responses and guidance over the phone were most helpful and alleviated my concerns. The ordering and delivery systems work really well.
    Alison Poole
    Rating: 5/5
    Replacement battery for ping string fence.
    Great service from staff. Always very helpful.
    Andrew Webber
    Rating: 5/5
    Ping-string.
    GREAT customer service and blisteringly fast postage.
    Anne
    Rating: 5/5
    Electric fence products and service
    I have been using safeguard products for over 10 yrs. The product are of excellent quality, exceptional well priced and the advice, customer service and after market repairs and parts are second to none. Great products, great company.
    Syd Fleet
    Rating: 5/5
    Great Service
    At all stages of purchases staff were helpful and efficient in both their service and knowledge of their products. Would recommend Sureguard to friends and others.
    Nestor Palma
    Rating: 5/5
    Scarecrow Sprinkler Customer Assistance
    When I mentioned about the hose coming off the Scarecrow, a staff from Sureguard called me on the very day and suggested I replaced my hose fittings. This suggestion worked and got no problem ever since. Thanks so much for your very fast response to the issue I had raised.
    Erin Gadsby
    Rating: 5/5
    Will buy again
    Very happy with the product easy to use no fuss and weighs next to nothing!!
    Erin Gadsby
    Rating: 5/5
    Great service
    My order arrived very quickly and there has been emails the whole way letting me know how the order was going.
    Leigh Chapman
    Rating: 5/5
    Service
    Great service, prompt delivery. No problems at all
    Romulus Calin Negru-Radu
    Rating: 5/5
    Quick delivery
    The pack arrived in time and in good condition. Good instruction how to install and use.
    Michael Pye
    Rating: 5/5
    Overall
    Excellent product and service
    Nell
    Rating: 5/5
    ScatMat - brilliant!
    Every day for the past 5 years we've had to tell our dog to get out of the house. He likes to get into the food and pantry...then he started on the bins...we would come inside (after going outside for only a moment) to find rubbish all over the house! Something drastic needed to happen, we finally decided to get a scat mat after seeing on a re-run Dr Harry from Better Homes and Gardens use one for a cat. We thought it's either a scat mat or something more permanent. We ordered one, it arrived promptly, we set it up and tried it ourselves, it wasn't too bad...the dogs gave it a go a few times and I'm very happy to say... order has been restored in our home. It works a treat! Money well spent. We don't even have to turn it on these days, the dogs have learnt their lesson that's for sure. Instead of us yelling at the dogs all the time, it's now happy families...more cuddles and love than yelling and stress. Thank you.

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