Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.

Margaret

We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.

Kathy

As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 1044
    Average Rating: 4.9
    Roy Lester
    Rating: 5/5
    Excellent Service
    We installed a Sureguard solar powered dog fence five years ago which worked very successfully, so much so that the dog understood the yellow flag boundaries and after the first 18 months did not need the wear the collar to warn her. Recently, she has tested the boundaries, so we decided to put the collar back on her to remind her. Due to the length of time since last wearing the collar, we needed a replacement solar battery and a collar battery. We damaged a connection wire in the collar so needed to send it to Sureguard for repair work. The repair was completed and a replacement solar battery was shipped back with the collar in a timely and efficient manner, with updates as to progress along the way. Could not have wished for better service. Thank you Sureguard.
    Sylvia Roberts
    Rating: 5/5
    ssscat mat
    Sureguard provide first class service...very prompt delivery of products. We have not used our scat mats yet!However they are there for future use if needed.We have dealt with Sureguard in the past and would not hesitate to recommend their efficient service and products.
    Nicole Murphie
    Rating: 4/5
    Customer service from Sureguard
    Can't fault the customer service; just a shame the bird deterrent tape didn't deter the birds. Solar energiser battery is going strong though. Thanks.
    Kerri Francis
    Rating: 5/5
    Thanks
    I've had my dog fence for nearly 10 years, and I always receive prompt, helpful and friendly customer service & technical advice.
    Andrew Cameron
    Rating: 5/5
    Excellent save
    After a small delivery glitch, Sureguard instantly responded to my issue and resolved it.
    Joanna Leitner
    Rating: 5/5
    Great service
    Excellent. Very responsive to enquiries and quick delivery of the product. Thank you.
    Lea Roberts
    Rating: 5/5
    Excellent Service
    Units arrived quickly, great service.
    Russell Badley
    Rating: 5/5
    Great Service great product
    As described and great prices
    Jeremy Shand & Robert Stavrou
    Rating: 5/5
    Customer service
    Great customer service, friendly, reliable team.
    Chris Bembridge
    Rating: 5/5
    happy
    Yes ive been using ur products for about 4 years now very happy
    Dean Bolton
    Rating: 5/5
    Smashed it.
    Amazingly fast delivery, as I’ve come to expect from you guys. Thank you.
    Julie Jenkins
    Rating: 5/5
    Fabulous service
    Fabulous service. Love the product. I would definitely recommend Thanks
    Allan Roach
    Rating: 4/5
    Works for us.
    We have been using the battery powered snake repellents for a few years and are confident that the work really well, obviously still need to be aware, particularly with the warmer weather approaching.
    Trevor Currey
    Rating: 5/5
    Dog collar
    Great service collar working well. No need to look for batteries. Have had this system now for 10 years.?
    Sandra
    Rating: 5/5
    Five stars
    Great products and service
    Thomas Mord
    Rating: 5/5
    Portable Battery Electric Fence Energizer
    Best service I've ever experienced! All other businesses should follow Sureguard's example.
    Kathy Dye
    Rating: 5/5
    Great Customer Service
    Product arrived sooner then expected.
    Ronley
    Rating: 5/5
    Sureguard stands behind its product
    Well these guys will bend over backwards to support their products we had a bit of trouble with a stubborn dog and these guys have helped in every way possible . I can't fault them at all
    Doug Urquhart
    Rating: 5/5
    Service
    Excellent. Most helpful
    Denis Austin
    Rating: 5/5
    Customer Service
    These guys know their customers requirements. I was contacted because I had over ordered the accessories pack. I ordered two but was told one would be enough.
    Chris Fowler
    Rating: 5/5
    Service
    Can't improve on the product quality and service of the last ten years or so - still as good as ever.
    Ross Landsberg
    Rating: 5/5
    service
    Very responsive, extremely helpful
    Ian McPhie
    Rating: 5/5
    Service with a smile
    Products have been proved to be extremely well built for Australia's harsh environments.
    Ian McPhie
    Rating: 5/5
    Service with a smile
    I have been purchasing products from Sureguard for 15 years or so. It is pointless mentioning their products as they are always top of the food chain. Their service and backup cannot be criticized in anyway as it is always excellent.
    Warren Thompson
    Rating: 5/5
    Excellent Service
    Extremely happy with the service and advice I received. Repellers were dispatche and delivered very promptly

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