Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.


We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.


As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 1059
    Average Rating: 4.9
    Rosemarie Andrews
    Rating: 5/5
    Delivery was quick and efficient. I knew exactly where the product was and exactly when I could collect it. Thank you :)
    Chris Burford
    Rating: 5/5
    Customer service
    Excellent product service
    Jeffrey Boon
    Rating: 5/5
    Customer Service!!
    Actual customer service from Surguard! Rang me and talked me through how to reset the solar powered zapper box! really appreciate it! Above and beyond!!
    Chris Fowler
    Rating: 5/5
    Customer service
    What more can you say. As always, excellent service and good value products
    Charlie Clydesdale
    Rating: 5/5
    Customer Service
    Professional, friendly, informative and very helpful.
    Ricardo Gomes
    Rating: 5/5
    Immediate Reply
    I ask a question on Sunday expecting a reply during the working week but got one within the hour. This is above and beyond. When it comes to products of this nature I won’t need to to look elsewhere, this will be my first and only port of call.
    Jennifer Lee
    Rating: 5/5
    Great Customer Service
    Over the 17 years I have had the Pingg String Possum barrier installed, I have had cause to seek customer help on a few occasions. Most recently with an issue of alarm sounding on my new Energiser and the troubleshooting guide did not resolve the problem. As ever, Sureguard's customer service and call back was excellent and the issue was resolved.
    Jacob Mitchell
    Rating: 5/5
    Customer Service
    Quick turn around, tracking of parcel and follow-up on the quality of product.
    Kimberley Kid
    Rating: 5/5
    Fantastic customer service and a super great product
    Interstellar customer service, great communication, item dispatched promptly Thank you very much
    Rating: 5/5
    Customer Service
    quick response
    Peter Kelly
    Rating: 5/5
    Customer Service.
    Excellent customer service. This from someone who taught customer service for the biggest player in the U.K. high street.
    Selwyn Weidemann
    Rating: 5/5
    customer service
    customer service and technical support is first class
    Kerry Piper
    Rating: 5/5
    On switch and board
    Hi Brad, this is Kerry. All connected up and working fine, registering 5.5 at present. I felt the on/off click in when turned on. Thank you very much for your help and efficiency. Well done
    Maureen Dean
    Rating: 5/5
    Sureguard Customer Service
    Highly recommend this Australian company, exceptional customer service with quality products all round, thank you very much.
    Jane Brown
    Rating: 5/5
    Dispatch was quick and complete.
    Roy Lester
    Rating: 5/5
    Excellent Service
    We installed a Sureguard solar powered dog fence five years ago which worked very successfully, so much so that the dog understood the yellow flag boundaries and after the first 18 months did not need the wear the collar to warn her. Recently, she has tested the boundaries, so we decided to put the collar back on her to remind her. Due to the length of time since last wearing the collar, we needed a replacement solar battery and a collar battery. We damaged a connection wire in the collar so needed to send it to Sureguard for repair work. The repair was completed and a replacement solar battery was shipped back with the collar in a timely and efficient manner, with updates as to progress along the way. Could not have wished for better service. Thank you Sureguard.
    Sylvia Roberts
    Rating: 5/5
    ssscat mat
    Sureguard provide first class service...very prompt delivery of products. We have not used our scat mats yet!However they are there for future use if needed.We have dealt with Sureguard in the past and would not hesitate to recommend their efficient service and products.
    Nicole Murphie
    Rating: 4/5
    Customer service from Sureguard
    Can't fault the customer service; just a shame the bird deterrent tape didn't deter the birds. Solar energiser battery is going strong though. Thanks.
    Kerri Francis
    Rating: 5/5
    I've had my dog fence for nearly 10 years, and I always receive prompt, helpful and friendly customer service & technical advice.
    Andrew Cameron
    Rating: 5/5
    Excellent save
    After a small delivery glitch, Sureguard instantly responded to my issue and resolved it.
    Joanna Leitner
    Rating: 5/5
    Great service
    Excellent. Very responsive to enquiries and quick delivery of the product. Thank you.
    Lea Roberts
    Rating: 5/5
    Excellent Service
    Units arrived quickly, great service.
    Russell Badley
    Rating: 5/5
    Great Service great product
    As described and great prices
    Jeremy Shand & Robert Stavrou
    Rating: 5/5
    Customer service
    Great customer service, friendly, reliable team.
    Chris Bembridge
    Rating: 5/5
    Yes ive been using ur products for about 4 years now very happy

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