Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.

Margaret

We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.

Kathy

As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 965
    Average Rating: 4.9
    Alison Poole
    Rating: 5/5
    Replacement battery for ping string fence.
    Great service from staff. Always very helpful.
    Andrew Webber
    Rating: 5/5
    Ping-string.
    GREAT customer service and blisteringly fast postage.
    Anne
    Rating: 5/5
    Electric fence products and service
    I have been using safeguard products for over 10 yrs. The product are of excellent quality, exceptional well priced and the advice, customer service and after market repairs and parts are second to none. Great products, great company.
    Syd Fleet
    Rating: 5/5
    Great Service
    At all stages of purchases staff were helpful and efficient in both their service and knowledge of their products. Would recommend Sureguard to friends and others.
    Nestor Palma
    Rating: 5/5
    Scarecrow Sprinkler Customer Assistance
    When I mentioned about the hose coming off the Scarecrow, a staff from Sureguard called me on the very day and suggested I replaced my hose fittings. This suggestion worked and got no problem ever since. Thanks so much for your very fast response to the issue I had raised.
    Erin Gadsby
    Rating: 5/5
    Will buy again
    Very happy with the product easy to use no fuss and weighs next to nothing!!
    Erin Gadsby
    Rating: 5/5
    Great service
    My order arrived very quickly and there has been emails the whole way letting me know how the order was going.
    Leigh Chapman
    Rating: 5/5
    Service
    Great service, prompt delivery. No problems at all
    Romulus Calin Negru-Radu
    Rating: 5/5
    Quick delivery
    The pack arrived in time and in good condition. Good instruction how to install and use.
    Michael Pye
    Rating: 5/5
    Overall
    Excellent product and service
    Nell
    Rating: 5/5
    ScatMat - brilliant!
    Every day for the past 5 years we've had to tell our dog to get out of the house. He likes to get into the food and pantry...then he started on the bins...we would come inside (after going outside for only a moment) to find rubbish all over the house! Something drastic needed to happen, we finally decided to get a scat mat after seeing on a re-run Dr Harry from Better Homes and Gardens use one for a cat. We thought it's either a scat mat or something more permanent. We ordered one, it arrived promptly, we set it up and tried it ourselves, it wasn't too bad...the dogs gave it a go a few times and I'm very happy to say... order has been restored in our home. It works a treat! Money well spent. We don't even have to turn it on these days, the dogs have learnt their lesson that's for sure. Instead of us yelling at the dogs all the time, it's now happy families...more cuddles and love than yelling and stress. Thank you.
    Michael Lake
    Rating: 5/5
    Customer Service
    Exceptional customer service. We ordered our Pingg String fence kit 1 week before Christmas and it arrived on December 23rd! Tech support also brilliant.
    John Olsen
    Rating: 5/5
    customer service
    very good service
    Michael Dow
    Rating: 5/5
    great service
    we had 2 x lightening strikes and had to replace a cattle electric fence and our relatively new electric dog fence. Sure guard were helpful and prompt and gave us options to choose from
    Keryn Metcalfe
    Rating: 5/5
    Impressed
    Excellent service and communication and prompt delivery
    Melinda Cohen
    Rating: 5/5
    Delivery
    Very impressed how quick my product arrived and emails to let me know Thank you
    Leo Gasparre
    Rating: 5/5
    Very helpful
    Always happy to help u.
    Lyn Emmerson
    Rating: 5/5
    Service
    Very happy with the prompt postage and ease of ordering. I was kept informed all the way with my order. Will definitely order from Sure Guard again.
    Desley Carwardine
    Rating: 5/5
    Service
    Excellent service - the product arrived exactly on time
    Lynda Esz
    Rating: 5/5
    Snake repellors are great
    We have purchased both types, solar and battery. we have found them to be great quality, what I like about the battery ones is they are great for shaded areas and work well. and yes one set of batteries last a year!
    Lynda Esz
    Rating: 5/5
    Great product
    We have purchased before and have now purchased for a friend, great product and service. Prompt delivery. Highly recommend.
    Robert McPherson
    Rating: 5/5
    Opened the packaging and..uh oh!
    NO Key for the post lock!! A quick email and phone call and a Key was sent straight out with apologies, I was able to use the energiser in the interim, so no big inconvenience , the customer service could not have been more helpful and responsive. Thanks guys.
    L Michaud Tomson
    Rating: 5/5
    very professional company
    Placing my order was easy; receipt of order was very quick. When I had a problem with one item from a previous order, Sureguard replaced it promptly.
    Helen McMillan
    Rating: 5/5
    Batteries
    Have replaced batteries and are working well
    Helen McMillan
    Rating: 5/5
    Service
    Service again was great Will use again next summer

Write your review

You must be logged in to post a review.