Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
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Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.


We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.


As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 1019
    Average Rating: 4.9
    Aaron May
    Rating: 5/5
    Excellent customer service
    Extremely helpful, thanks
    Steven Bishop
    Rating: 5/5
    Customer Service Energiser
    I had an issue with the Energiser playing up. A phone call identified the problem. I sent it back for repair and it now works perfectly again. I was notified when it arrived for repair, Brad called me promptly to tell me the problem he found with it, it was repaired and returned in a short period of time. Very impressive and helpful service.
    Steven Bishop
    Rating: 5/5
    Customer Service
    Very timely and absolutely no issues
    Jeannine Reaney
    Rating: 5/5
    Customer service
    Great service.
    Alan Males
    Rating: 5/5
    Every night possoms would walk along the fence top upsetting our dogs and then hopping onto the roof. Since fitting Sureguard there has been no more possoms
    Rating: 5/5
    Excellent Service
    When I received my two Scarecrows one of the units had a very minor part missing. It took one phone call to the company and the part was shipped out to me immediately without any debate.
    Mark Pemberton
    Rating: 5/5
    Excellent Customer Service
    We were contemplating a number of products to deal with a possum problem in our garden. and placed an order. Representative from Sureguard rang us to confirm purpose and then advised alternatives which have worked well.
    Michael Pye
    Rating: 5/5
    Customer Service
    Always good
    John Davern
    Rating: 5/5
    Sureguard Snake Repellants
    I continue to be very happy for Sureguard's service and product quality.
    Catherine A Nickson
    Rating: 5/5
    Fantastic Service
    Fast, accurate, products arrived in great order!
    Manfred Audehm
    Rating: 5/5
    Our cats have been trained!
    It works really well. The fake ones also do the job once our cats had experienced the real one. No more scratching at the bedroom door at night and we can now leave the door open and not get disturbed by the cats.
    Kerry Mahoney
    Rating: 4/5
    Customer service
    Very helpful
    Rating: 5/5
    Great service
    My order arrived promptly and had excellent documentation for setting up. Well done.
    Geoff White
    Rating: 5/5
    Sureguard Solar Fence
    This is the fourth fence from Sureguard, they are almost bullet proof, great little solar unit.
    James Nelson
    Rating: 5/5
    Extremely patient and supportive
    Very quick and helpful responses to queries and troubleshooting I had along the way. Fast postage as well.
    Rating: 5/5
    Great service
    Excellent product great service
    Peter Gehrke
    Rating: 5/5
    Top service and advice
    I'm not into testing cheap gimmicky products that fail after a few uses. So I did some research on the Scarecrow to make sure it stacked up to it's claims. The customer service team responded to all my queries very quickly, and gave detailed and accurate advice on how to best set up a system to keep deer from eating my roses. Once I placed my order online, I received immediate acknowledgement of my order, and the product arrived within a very quick couple of days. Much smaller box than I was expecting, and very well packed. In a nutshell, everything I was told is correct and true, I got excellent, quick service, and the Scarecrow works brilliantly to keep deer off my roses. I'm about to order a second unit for another part of the garden.
    Toni Robertson
    Rating: 5/5
    Pingg Fence
    The advice was terrific and freely given. The ordering process was easy and the product arrived quickly. It was a real pleasure to deal with Sureguard. And the fence really works!
    Sally McBride
    Rating: 5/5
    Real Customer Service
    I've been dealing with these Sureguard for about 8 years now and their products and customer service are fantastic. They are straight up when you speak with them, great and trouble shooting over the phone, and get product to you using an overnight courier service. Living in WA I usually have to wait quite some time but not in this case.
    Louise Bond
    Rating: 5/5
    Sureguard Scarecrow sprinkler
    Great transaction
    Wendy Noble
    Rating: 5/5
    Excellent service
    I recently had an issue with one of my older units and had fantastic service to have it seen to!
    Rating: 5/5
    Excellent customer service and assistance.
    Sally Sneyd
    Rating: 5/5
    Excellent customer service and great products
    I purchased 2 different type of snake stake products. The nighttime glowing ones had a nice glow. The only negative is the sound it produced. I also purchased the silent snake stakes and they were like they state...silent which is a great positive over the other snake stakes that make noise. These are great products. Haven’t seen the snake that was in our backyard since the day I put them in.
    Tracy Lloyd
    Rating: 4/5
    Prompt service
    The online ordering was easy, our purchase arrived quickly. Thank you
    Rating: 5/5
    Great service
    Fast response and when I was not sure if I am ordering the correct amount, the personal contact and discussions were very friend,y and helpful, providing me with confidence in the product.

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