Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.


We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.


As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 1002
    Average Rating: 4.9
    Toni Robertson
    Rating: 5/5
    Pingg Fence
    The advice was terrific and freely given. The ordering process was easy and the product arrived quickly. It was a real pleasure to deal with Sureguard. And the fence really works!
    Sally McBride
    Rating: 5/5
    Real Customer Service
    I've been dealing with these Sureguard for about 8 years now and their products and customer service are fantastic. They are straight up when you speak with them, great and trouble shooting over the phone, and get product to you using an overnight courier service. Living in WA I usually have to wait quite some time but not in this case.
    Louise Bond
    Rating: 5/5
    Sureguard Scarecrow sprinkler
    Great transaction
    Wendy Noble
    Rating: 5/5
    Excellent service
    I recently had an issue with one of my older units and had fantastic service to have it seen to!
    Rating: 5/5
    Excellent customer service and assistance.
    Sally Sneyd
    Rating: 5/5
    Excellent customer service and great products
    I purchased 2 different type of snake stake products. The nighttime glowing ones had a nice glow. The only negative is the sound it produced. I also purchased the silent snake stakes and they were like they state...silent which is a great positive over the other snake stakes that make noise. These are great products. Haven’t seen the snake that was in our backyard since the day I put them in.
    Tracy Lloyd
    Rating: 4/5
    Prompt service
    The online ordering was easy, our purchase arrived quickly. Thank you
    Rating: 5/5
    Great service
    Fast response and when I was not sure if I am ordering the correct amount, the personal contact and discussions were very friend,y and helpful, providing me with confidence in the product.
    Roslyn Dorrington
    Rating: 5/5
    Battery operated Snake Repellants
    I purchased 4 snake repellants late last year for my home and this new order was a gift for my son's birthday. He was happy to receive them, as they get many snakes where they live including browns.. We both have animals needing protection from these reptiles. I am very happy with the product at my home and have not seen any snakes in my back yard, yet the neighbours have had sightings. I back onto a nature reserve, a natural habitat for snakes. So far so good. I used another brand in solar repellents last year, which were more expensive, but were not water tight and quickly became useless. I am happy with my new purchases to date and the service was efficient.
    David Taylor
    Rating: 4/5
    Good Service
    The salesman was first class once I got through. That took a long time. Perhaps a measure of successful products
    Matthew Edwards
    Rating: 5/5
    Fence customer service
    Excellent service: staff were unsure if I had ordered the right gear for the task and recommended I send photos or a plan which I did. The fence is working perfectly, thank you.
    Roger Pettersson
    Rating: 5/5
    Clear info
    Informed every step of the order from confirmation to delivery
    David Jensen
    Rating: 5/5
    Products packed fantastic,arrived in fantastic condition,delivery when stated
    Terry Jones
    Rating: 5/5
    The order came quickly and with out delay.
    Mrs Patricia A Payne
    Rating: 5/5
    Excellent service.
    Easy to deal with, easy internet site to shop on and very fast with delivery thank you.
    Ms Margaret M Grant
    Rating: 5/5
    Bird Deflectors
    Easy to order. Fast delivery. Recommended
    Ivan Steinthal
    Rating: 5/5
    Turkey moved on
    Quick delivery,question answered promptly, I have passed your company name to a prospective customer.
    Henry Byron
    Rating: 5/5
    Great service
    Purchased orders arrived very fast all in good order, Sureguard is great to deal with. "I'll be back".....
    Muhammad Essop
    Rating: 5/5
    Great service
    I had an easy digger tool which got damaged with its first use, hitting a buried rock. They replaced it promptly and were very helpful
    Chris Fowler
    Rating: 5/5
    Service and products
    Excellent, reliable, fast service. Great free advice and always happy to discuss problems and suggest alternatives or solutions.
    Warren Wintour
    Rating: 5/5
    Great, fast service
    I was extremely impressed at how quickly my order was processed, despatched and delivered. Very well done..
    Betty & Brian Manning
    Rating: 5/5
    customer service
    customer service is excellent with tracking and fast delivery
    Linda Moore
    Rating: 5/5
    Customer service
    1st class customer service .... fast and professional
    Arthur Crummer
    Rating: 4/5
    Battery snake replants
    Installed Sureguard two years ago, have not sighted a snake since. Previously had seen two brown and one black snakes in back yard. Happy with this product.
    Dana Trading (Mark Schulz),
    Rating: 5/5
    Great service
    Perfect fast service and thank you for valuable advice given to me

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