Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.

Margaret

We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.

Kathy

As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 1011
    Average Rating: 4.9
    John Davern
    Rating: 5/5
    Sureguard Snake Repellants
    I continue to be very happy for Sureguard's service and product quality.
    Catherine A Nickson
    Rating: 5/5
    Fantastic Service
    Fast, accurate, products arrived in great order!
    Manfred Audehm
    Rating: 5/5
    Our cats have been trained!
    It works really well. The fake ones also do the job once our cats had experienced the real one. No more scratching at the bedroom door at night and we can now leave the door open and not get disturbed by the cats.
    Kerry Mahoney
    Rating: 4/5
    Customer service
    Very helpful
    John
    Rating: 5/5
    Great service
    My order arrived promptly and had excellent documentation for setting up. Well done.
    Geoff White
    Rating: 5/5
    Sureguard Solar Fence
    This is the fourth fence from Sureguard, they are almost bullet proof, great little solar unit.
    James Nelson
    Rating: 5/5
    Extremely patient and supportive
    Very quick and helpful responses to queries and troubleshooting I had along the way. Fast postage as well.
    Wendy
    Rating: 5/5
    Great service
    Excellent product great service
    Peter Gehrke
    Rating: 5/5
    Top service and advice
    I'm not into testing cheap gimmicky products that fail after a few uses. So I did some research on the Scarecrow to make sure it stacked up to it's claims. The customer service team responded to all my queries very quickly, and gave detailed and accurate advice on how to best set up a system to keep deer from eating my roses. Once I placed my order online, I received immediate acknowledgement of my order, and the product arrived within a very quick couple of days. Much smaller box than I was expecting, and very well packed. In a nutshell, everything I was told is correct and true, I got excellent, quick service, and the Scarecrow works brilliantly to keep deer off my roses. I'm about to order a second unit for another part of the garden.
    Toni Robertson
    Rating: 5/5
    Pingg Fence
    The advice was terrific and freely given. The ordering process was easy and the product arrived quickly. It was a real pleasure to deal with Sureguard. And the fence really works!
    Sally McBride
    Rating: 5/5
    Real Customer Service
    I've been dealing with these Sureguard for about 8 years now and their products and customer service are fantastic. They are straight up when you speak with them, great and trouble shooting over the phone, and get product to you using an overnight courier service. Living in WA I usually have to wait quite some time but not in this case.
    Louise Bond
    Rating: 5/5
    Sureguard Scarecrow sprinkler
    Great transaction
    Wendy Noble
    Rating: 5/5
    Excellent service
    I recently had an issue with one of my older units and had fantastic service to have it seen to!
    Phil
    Rating: 5/5
    Service
    Excellent customer service and assistance.
    Sally Sneyd
    Rating: 5/5
    Excellent customer service and great products
    I purchased 2 different type of snake stake products. The nighttime glowing ones had a nice glow. The only negative is the sound it produced. I also purchased the silent snake stakes and they were like they state...silent which is a great positive over the other snake stakes that make noise. These are great products. Haven’t seen the snake that was in our backyard since the day I put them in.
    Tracy Lloyd
    Rating: 4/5
    Prompt service
    The online ordering was easy, our purchase arrived quickly. Thank you
    Monty
    Rating: 5/5
    Great service
    Fast response and when I was not sure if I am ordering the correct amount, the personal contact and discussions were very friend,y and helpful, providing me with confidence in the product.
    Roslyn Dorrington
    Rating: 5/5
    Battery operated Snake Repellants
    I purchased 4 snake repellants late last year for my home and this new order was a gift for my son's birthday. He was happy to receive them, as they get many snakes where they live including browns.. We both have animals needing protection from these reptiles. I am very happy with the product at my home and have not seen any snakes in my back yard, yet the neighbours have had sightings. I back onto a nature reserve, a natural habitat for snakes. So far so good. I used another brand in solar repellents last year, which were more expensive, but were not water tight and quickly became useless. I am happy with my new purchases to date and the service was efficient.
    David Taylor
    Rating: 4/5
    Good Service
    The salesman was first class once I got through. That took a long time. Perhaps a measure of successful products
    Matthew Edwards
    Rating: 5/5
    Fence customer service
    Excellent service: staff were unsure if I had ordered the right gear for the task and recommended I send photos or a plan which I did. The fence is working perfectly, thank you.
    Roger Pettersson
    Rating: 5/5
    Clear info
    Informed every step of the order from confirmation to delivery
    David Jensen
    Rating: 5/5
    Order
    Products packed fantastic,arrived in fantastic condition,delivery when stated
    Terry Jones
    Rating: 5/5
    Excellent
    The order came quickly and with out delay.
    Mrs Patricia A Payne
    Rating: 5/5
    Excellent service.
    Easy to deal with, easy internet site to shop on and very fast with delivery thank you.
    Ms Margaret M Grant
    Rating: 5/5
    Bird Deflectors
    Easy to order. Fast delivery. Recommended

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