Terms and Conditions

By purchasing from Sureguard Pty Ltd (Australian Business Number: 20163915964) (hereinafter referred to as "Sureguard"), the purchaser agrees that they have read, accepted, and will abide by these Terms and Conditions. When you visit our website, use our services, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, SMS, phone call, or through our other services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

2.0 Prohibited Uses

You may use our website only for lawful purposes. Prohibited uses include:

Copying, distributing, or disclosing any part of the website in any medium, including without limitation by any automated or non-automated "scraping"; (ii) Using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the website in a manner that sends more request messages to the Sureguard servers than a human can reasonably produce in the same period using a conventional online web browser, (iii) Taking any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure. (iv) Selling, reselling, or otherwise commercially exploiting the website or its content without prior written consent from Sureguard. (v) Using the website for the purpose of creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for any products or services offered by Sureguard.
Breaching any applicable local, national, or international law or regulation.
Orders placed by minors, under 18 years of age.
Engaging in unlawful or fraudulent activities.
Providing false or misleading information in an attempt to gain undue benefits.
Sending or receiving material that does not comply with our content standards.
Transmitting any unsolicited advertising or promotional material (spam).
Knowingly transmitting any harmful code (viruses, Trojan horses, etc.).

3.0 Returns

Australian Consumer Law protects consumers by giving them certain rights when buying goods and services. As an additional benefit, Sureguard offers a Money Back Guarantee that does not affect the purchaser’s rights as a consumer in any way. This additional benefit is only available for retail purchases SOLD DIRECTLY from Sureguard, not through a dealer or representative, and not for an export sale.

3.1 Money Back Guarantee

If for ANY REASON the purchaser wishes to return goods or cancel their order within 30-Days of purchase, Sureguard offers a 30-DAY MONEY BACK GUARANTEE. The purchaser’s refund will be the FULL PURCHASE PRICE less the following:

Value of goods not returned.
Value of goods damaged.
Value of goods exhibiting excessive wear and tear, alteration of any sort or no longer saleable “as new”.

3.1.1 Conditions of Money Back Guarantee

The purchaser agrees to read and comply with the product’s User Instructions.
The purchaser agrees to immediately contact Sureguard’s Technical Department for assistance if the User Instructions are not understood.
If the purchaser is not satisfied with the product’s performance, the purchaser agrees to immediately contact Sureguard’s Technical Department and apply any remedial advice they offer, for the period they specify, to rectify the problem. Sureguard may elect to extend this Money-Back Guarantee to 60-Days to allow time to achieve satisfactory product performance.
The purchaser must contact Sureguard within 30-days (or 60-days if extended) from the invoice date to Lodge a Claim (see Section 3.5).
Products that have been modified, dismantled, repaired or altered without Sureguard’s authorisation are not eligible for a refund.
If the purchaser uses the product for a purpose for which it was not intended, the purchaser is not eligible for a refund.
Only the original purchaser will be refunded.
Returns made with the intent to harm Sureguard’s business operations, including repetitive returns by the same purchaser, are not eligible for a refund. Sureguard reserves the right to investigate and take appropriate action against such activities.

3.2 Manufacturer's Warranty

Sureguard provides a Manufacturer’s Warranty to the original purchaser or gift recipient to cover defects in materials and workmanship.
An Australian Extended Warranty is available to for some products when registered within 90-Days of purchase. For export sales, the Extended Warranty does not cover shipping costs to and from our service facilities in Australia.
Statutory Warranty is 90-Days. The Manufacturer's Warranty extends this. Please refer to the product’s webpage, brochure, or packaging for more details.
Proof of purchase must be provided when requesting service under Warranty.
Sureguard’s warranty does not cover damage or loss caused by or resulting from abuse, accidents, breakages, loss of parts, unauthorised alterations or repairs, the unauthorised dismantling of the product, using unauthorised accessories, normal wear and tear, normal battery ageing, the natural breakdown of colours and materials over time and use, failure to follow the recommended maintenance, corrosion, lightning strike, abnormal mains voltage fluctuations, battery leakage, incorrect battery replacement, incorrect plug-pack replacement, insects, vermin, failure to use the product for its intended purpose, incorrect or incomplete installation or usage, theft, and causes beyond the control of Sureguard.
Sureguard reserves the right to determine whether a fault is caused by faulty workmanship or materials.
Sureguard reserves the right to repair or replace goods. Replacement parts or goods may be refurbished.
The warranty published here is the only warranty given by Sureguard, and no person has the authority to change or add to these obligations and liabilities.
This warranty shall not apply to any loss (whether direct, indirect or consequential) suffered through or resulting from failure or ineffective operation of the product except as provided by law.
Important: Nothing in this warranty shall be construed as affecting any rights you may have under Australian State or Commonwealth Legislation which gives you rights that cannot be modified or excluded by agreement. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3.3 Service and Repairs

Sureguard’s Technical Department provides Service and Repairs for products both within and outside of the Manufacturer’s Warranty.
Sureguard takes reasonable steps to provide spare parts for a reasonable time after purchase.
Sureguard reserves the right to refuse Claims when products have been modified, dismantled, repaired or altered without Sureguard’s authorisation.

3.4 Return Address

Sureguard Pty Ltd, 114 Keen Street (Level 2), Lismore NSW 2480, Australia.

3.4.1 Conditions for Returning Goods

Before returning goods, you must contact Sureguard to Lodge a Claim (see Section 3.5).
After receiving your Return Authorisation, you must cease using the goods and promptly return them to ensure they arrive at Sureguard’s Return Address (as per Section 3.4 above) within 14-days.
Returned goods must include a copy of the original Purchaser’s Invoice or enough information to identify the original purchaser, date of purchase and the seller.
Returned goods must be securely packaged to avoid damage in transit.
Return shipping and insurance costs are the purchaser’s or sender’s responsibility. Sureguard will cover return shipping if required by Australian Consumer Law.
Costs associated with quotations, service or repairs must be paid before the goods are returned. Goods will be disposed of if charges are not paid within 90-days of notification that the goods are ready for shipping.

3.5 Lodge a Claim

To lodge a Claim simply, contact Sureguard’s Technical Department on 1800-800-044 or email: claims@sureguard.com.au. Your Claim will be assessed, and if the goods are to be returned, you will be issued with a Return Authorisation.

4.0 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Sureguard, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever arising out of or related to these terms and conditions, your use of the website or services, or the inability to use the website or services, even if advised of the possibility of such damages.

Where any Australian State or Commonwealth Legislation prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on Sureguard will be limited, at Sureguard’s discretion, to any one or more of the following:

The replacement of the goods or re-supply of equivalent goods.
The cost of the goods or the cost to re-supply the equivalent goods.
The repair of the goods.
The payment of the cost to repair the goods.

5.0 Privacy

Sureguard's Privacy Policy is located at: https://www.sureguard.com.au/page/privacy

5.1 Data Security

We take the security of your personal data seriously. Sureguard implements a variety of security measures to maintain the safety of your personal information. While we strive to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach, we will notify affected users promptly and take all necessary steps to mitigate the impact. If you suspect any unauthorized access to your data, please contact us immediately.

6.0 Safety – Your Responsibility

All persons who use the purchased product must read the User Instructions prior to operating the product.
Do not allow children to operate or play with the product.
Do not use an electronic barrier to restrain a DANGEROUS DOG.
A dangerous dog is:

A dog that has been trained to attack or bite any person or anything attached or worn by a person.
Has been declared to be dangerous by the relevant authorities.

Always seek veterinary advice before using a product that might affect any medical condition the animal has.
Do not use an electronic barrier if failure of the system could result in personal injury, animal injury, or property loss or damage.
Do not install an electronic barrier in areas where a trip hazard might be created or possibly cause harm.
Do not use or install Pingg-String electric fence products within swimming pool enclosures or near a swimming pool.
Do not store petrol or other flammable liquids in the vicinity of an electric fence product or its fence wiring.
Do not dismantle the product unless approved in writing by Sureguard.
Do not alter the product or add non-standard materials to it unless approved in writing by Sureguard.

Do not use an extension cord with an outdoor product. If necessary, have a qualified electrician install an outlet near the product.

7.0 Disclaimer Notices

No performance guarantee is offered for any control device that Sureguard sells. Pets, animals, birds, rodents, snakes, etc., all have natural instincts, behaviours or motivations that may be modified using control devices. However, the degree of improvement and how long this may take or persist cannot be predicted or guaranteed.
The purchaser must not use the product for anything other than its intended purpose.
All of Sureguard’s published content is subject to change without notice.
The Sureguard website includes user-posted content that is the opinion of the user. Sureguard publishes this content for the benefit of other consumers but does not endorse user views. The Moderator may clarify misinformation by placing additional comments preceded by: [EDITOR:...]. The Moderator may also disable content that is deemed unsuitable; for example, that has inaccurate content, objectionable language, is inappropriate to the product or is off-topic.
The Sureguard website may contain links to third-party websites or services that are not owned or controlled by Sureguard. Sureguard has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Sureguard shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
The Law in Australia relating to the use of "static pulse" or "electronic collars" varies from State to State. You must check your State Legislation before making any decisions about these products. (Here is a link to RSPCA which publishes details of various Australian State Regulations from time to time: https://kb.rspca.org.au/what-is-the-australian-legislation-governing-animal-welfare_264.html ).
Environmental protection: Please recycle unwanted materials by taking them to your local recycling centre and disposing of them in an approved environmentally safe way.

7.1 Disclaimer Notices - Export Sales

Products exported may be subject to importation Duty and Tax. These expenses are the responsibility of the purchaser.
Due to Customs Regulations, products containing Lithium type batteries cannot be exported to Germany and Italy and may be ceased by Customs. Please check the product’s Specification which will identify whether it contains Lithium batteries.

8.0 User-Generated Content

Users of this website may submit user-generated content, including but not limited to product reviews, comments on blog posts, and shared photos and videos (collectively, "User Content").

8.1 Submission of Content

By submitting User Content, you agree to comply with these Terms of Use and affirm that the content is your original creation, you own all necessary rights to the content, and that it does not violate any applicable laws or rights of others.

8.2 Rights Granted to Sureguard

By submitting User Content to our website, you grant Sureguard a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content (in whole or in part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. This includes, without limitation, the right to use customer content in promotional videos and other marketing materials, showcasing customer reviews, demonstrations, explanations, or uses of our products.

8.3 Moderation and Use of Content

Sureguard reserves the right, but not the obligation, to monitor, edit, or remove any User Content submitted to the website at its sole discretion. Sureguard may remove any User Content that it considers to be in violation of these Terms, including but not limited to content that infringes on intellectual property rights, is defamatory, obscene, offensive, malicious or otherwise objectionable. Sureguard does not endorse any User Content, nor does it guarantee the accuracy, validity, or effectiveness of such content. Sureguard reserves the right to take legal action against individuals or entities that engage in review bombing or any other malicious activities intended to harm Sureguard’s reputation or business operations.

8.4 Your Responsibilities

You are solely responsible for your User Content and the consequences of posting or publishing it. Sureguard disclaims any responsibility for the backup and/or retention of any User Content submitted to the site. You agree to indemnify and hold harmless Sureguard and its affiliates, officers, agents, employees, partners, and licensors from any claim arising from the User Content you submit, post, transmit, or otherwise make available through the Services.

9.0 Intellectual Property Rights

All content included on this website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Sureguard or its content suppliers and protected by Australian and international copyright, trademark, patent, and other intellectual property laws. The compilation of all content on this site is the exclusive property of Sureguard and its owner(s) and protected by Australian and international copyright laws. Any unauthorized use, reproduction, creation of derivative works from, or distribution of this content is prohibited without the prior written consent of Sureguard.

9.1 Intellectual Property Infringement Notification

If you believe that your intellectual property rights have been violated by any content on our website, please notify us by providing a written statement including the following: (i) Identification of the copyrighted work or other intellectual property that you claim has been infringed; (ii) A description of where the material that you claim is infringing is located on the site; (iii) Your address, telephone number, and email address; (iv) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (v) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the intellectual property owner or authorized to act on the intellectual property owner's behalf. You can reach us at help-desk@sureguard.com.au or calling 1800-800-044.

10.0 Governing Law and Dispute Resolution

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. If a dispute arises between you and Sureguard, we strongly encourage you to first contact Sureguard directly to seek a resolution by emailing help-desk@sureguard.com.au or calling 1800-800-044. If we cannot resolve the dispute through negotiation, both parties agree to consider mediation or arbitration before resorting to legal proceedings. Any mediation or arbitration will take place in New South Wales, Australia.

11.0 Indemnification and Severability

You agree to indemnify, defend, and hold harmless Sureguard, its officers, directors, employees, agents, licensors, and suppliers, from and against all claims, losses, liabilities, expenses, damages, and costs, including but not limited to legal fees, arising from or relating to your use of this website or any violation of these terms and conditions. If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid, illegal, or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.

12.0 Force Majeure

Sureguard shall not be liable for any failure to perform its obligations under these terms and conditions if such failure results from circumstances beyond Sureguard’s reasonable control, including but not limited to acts of God, war, natural disasters, pandemics, strikes, lockouts, labour disputes, governmental actions, power failures, or interruptions in communications or transportation.

13.0 Modification of Terms

Sureguard reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website, with the revision date updated at the top of the page. Customers are encouraged to review the terms and conditions regularly. Previous versions of the terms and conditions are available upon request. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes.