Troubleshooting

How to solve a problem with the product you purchased

Review the User Instructions

This is the first step.

Important during initial setup and whenever changes are made.

Click on product category below

This is the second step.

Helpful additional information.

Contact Technical Support

This is the third step.

Explain to Technical Support what problem-solving ideas you tried .

Warranty or Repair

This is the fourth step.

Technical Support may authorise a return for Warranty or Service and Repairs.

Sprinkler is activating often when no animal is present.
  1. Reduce the Range Control (see User Instructions).
  2. Avoid pointing toward:
    1. Areas where people or pets regularly pass by.
    2. Warm foliage that might move about in the breeze.
    3. Dappled sunlit areas that might fluctuate in brightness and heat intensity.
    4. The sky.
    5. Sources of hot air movement, e.g. Air-conditioning equipment, roof areas, etc.
    6. Moving water.
    7. Car headlights.
Sensor does not ‘see’ animals.
  1. The Sensor needs an unobstructed view of the animal.
  2. Setup the device so that animals walk ACROSS the viewing area. The detection sensitivity is much greater when the animal moves across the area.
  3. The Sensor must be installed around the same height as the animal. Generally this is ground level but if the animal is higher, for example a possum walking along a fence, then position the sensor at that height.
  4. Clean the Sensor with a damp cloth.
  5. On hot days, the Sensor may not detect the animal’s heat. This is normal.
  6. Try a new set of Batteries or recharge the batteries.
Sprinkler is not spraying, or is spraying without much force.
  1. Water pressure from the tap may be too low.
  2. Check for leaking Sprinkler Head and Hose Connections.
  3. Debris from the hose may be blocking the hose filters.
  4. Check for a kinked hose.
  5. Replace the batteries:
    1. In the solar unit replace with NiCad 1200mah or greater.
    2. In the battery operated until always install alkaline batteries.
Sprinkler head is leaking water while switched OFF.
  1. Debris may be lodged inside the Controller’s ON/OFF Valve. Clean as follows:
    1. Switch OFF the water at tap.
    2. Disconnect the hose.
    3. Remove and clean the Hose Quick Connector.
    4. Remove the Sprinkler head and flush water into the Controller’s Sprinkler outlet while activating the Controller (this opens the valve).
    5. Repeat several times to dislodge all debris.
    6. Reassemble and test again.
Sprinkler is leaking at a joint.
  1. Ensure hose and Sprinkler threads are not damaged.
  2. Make sure hose and Sprinkler seals are in good condition.
  3. Make sure hose and Sprinkler are tightly secured.
  4. Hose pressure could be too high.
How to test the pet mat.
  1. Remove battery. Wait 10 seconds and reinsert battery.
  2. Switch ON and wait for the mat to stabilize (about 30-60 seconds)
  3. Use a damp cloth to touch the mat. The controller LED should register the touch.

IMPORTANT: The Pet Mat needs to calibrate itself to the surface on which it is placed. Calibration occurs when you switch the controller from OFF to ON. Whenever you change the mat’s location you must switch the controller OFF. Wait 20 seconds. Switch the controller ON. DO NOT TOUCH OR MOVE the mat for the next 60 seconds while calibration takes place.

None of the green LEDs are ON.
  1. Check that the Pet Mat is switched ON.
  2. Check that the Pet Mat contains a 9 volt ALKALINE battery that is properly inserted.
  3. Try a new 9 volt ALKALINE battery.
The mat does not detect my pet but the green LED indicates it is switched ON.
  1. The device has a safety cut-out after 30 triggers. To resume operation switch the device OFF, wait 10sec then switch ON again. If that does not work, remove the battery, wait 10 seconds then reinsert it.
  2. The battery connection may be loose. Make sure the battery terminals are not damaged.
  3. The controller may be loosely attached to the mat. Unplug the controller from the mat, then plug it back together again.
  4. Your pet’s feet may have too much fur causing the mat not to trigger. Trim excess fur to expose the pads on your pet’s paws.
  5. If the mat is damp, dry it and try again.
  6. Try a new 9 volt ALKALINE battery.
The mat detects my pet but doesn’t emit correction.
  1. Reset the mat by either switching OFF then ON or by removing the battery for 10 seconds.
  2. Try new batteries.
  3. Make sure to select “Stimulation” mode.
The Pet Mat won’t switch ON.
  1. Check that the 9 volt battery is properly inserted into the controller and that the connection is not loose.
  2. Check that the controller is securely plugged onto the Mat.
My pet ignores the mat.
  1. Follow the routine “Testing the mat” but set it to Tone & Stimulation. Place your hand on the mat. Does the stimulation work?
  2. Make sure the training mode you’ve selected is either “Tone + Stimulation” or “Stimulation only”.
  3. Do not place your pet onto the mat.
My pet jumps the mat.
  1. Install a second mat to increase the active area.
  2. Be careful not to entice your pet over the mat.
  3. Do not place your pet onto the mat.

Barking doesn’t trigger the device.
  1. Is the red LED lit during the ultrasonic sound? If yes, the device is functioning.
  2. Check the battery
    1. If the battery is good the LED flashes Green once every 5 seconds.
    2. If the battery is bad the LED displays 3 flashes of red every 5 seconds.
    3. If the LED does not flash, then the sensitivity control is OFF or the battery is dead.
  3. Try increasing the sensitivity to maximum (Setting 3, see User Instructions)
  4. Is the dog muttering? The device triggers to barking not muttering!
  5. Is the dog within 15m (big dogs) or 7m (small dogs)?
  6. Test the device:
    1. Turn the sensitivity control to “T”
    2. Hold the device at arm’s length and say “woof” with a loud deep growl to your voice voice.
    3. If it detects the sound the LED should flash red.
    4. Note: After testing, do not leave controller in the “T” position.
Barking persists even though device triggers.
  1. Is the ultrasonic sound directed at the dog? If not adjust the location.
  2. Are any obstacles between the dog and device? Ultrasonic is fragile and easily stopped by objects like: windows, walls, fences, garden plants, etc. Ensure a clear line-of-sight between the device and the dog.
  3. Allowed enough time for the dog’s behaviour to change. If nuisance barking persists after 2 weeks, contact Sureguard for advice.
  4. Is the dog hard of hearing (perhaps old)?
  5. Try a shorter distance between the dog and the device.
  6. What situation is triggering the bark? Can you reduce the motivating trigger?
  7. Do not expect 100% bark free results. This is generally not possible; the device reduces nuisance barking.
  8. Work towards eliminating the cause of the barking.
    1. What is motivating your dog to bark?
    2. Can you alter the circumstances to lessen whatever triggers your dog’s barking?
    3. Reward your dog as it learns to control its barking. If you see your dog respond correctly to the bark collar, immediately give verbal praise and occasionally a food treat.
    4. If all else fails, consult a qualified dog trainer for advice.
Bark control was achieved but now the dog is barking again.
  1. The dog has become desensitized to the ultrasonic sound. Only use the device during unwanted barking not 24/7. Switch the device OFF for a few weeks. Later, only switch it ON as required.

Cat ignores the ultrasonic sound.
  1. Is the ultrasonic directed at the cat? If not adjust the location.
  2. Are any obstacles between cat and the device? Ultrasonic sound is fragile and easily stopped by objects like: windows, walls, fences, garden plants, etc. Ensure a clear line-of-sight between the device and cat.
  3. Have you allowed enough time for the cat’s behaviour to change? 1-2 weeks is typical.
  4. Is the cat hard of hearing? White cats and old cats may not hear ultrasonic sound.
  5. Try a shorter distance between the cat and the device.

How can I test if the device is producing ultrasonic sound?

  1. Please read the User Instructions for details.
If you suspect your CatStop is not working, please try this simple test:

1.) Position the device so that it is laying on its back on a flat surface.
2.) Place a tiny pinch of salt on the metallic speaker disk.
3.) Slowly pass your hand over the sensor to activate the device.

If the salt is blasted off the speaker within a few seconds, your device is emitting a frequency. If the salt doesn't move around at all, or shows very little movement, your device is not generating the correct power and it will need to be replaced. If your device is still within the two-year warranty period, we will be happy to replace it for you.

If the device passes the above test, but the cat problem isn't going away, it is possible the cats you are trying to deter are older, hard of hearing, or one of the exotic breeds that have a slightly different hearing range than the average cat. Please check the following to eliminate other potential causes.

1. Replace the battery with a brand new 9-volt alkaline battery fresh from the package. Always choose a good quality name brand battery and be sure they have not expired. Occasionally, customers tell us they tested their batteries before putting them into our products but battery testers can only tell you if there is a charge available and not whether or not those batteries are capable of handling the power demand of a working product.

2. Check to see if the red light comes on when you trigger the CatStop. It should come on for eight seconds and then go off. It will take another ten seconds for it to reset. If the light does not come on, but the device passes the salt test, the light may have burnt out. This will not affect the CatStop's ability to function.

If you've changed the batteries, the light is not working, or the CatStop does not appear to be affecting cats that are not hard of hearing or an exotic breed, please call our customer service

Snake got past the repellent.
  1. Check for proper installation against the instructions.
  2. If the snake was already fleeing from you or an animal it won’t necessarily avoid the repellents.
  3. Tree snakes and pythons are unaffected by the repellent while off the ground.
  4. Newly hatched snakes may not respond to the repellent.
Sound emitted by the snake repellent is loud.
  1. The type of ground affects the residual sound you hear. In soft wet or heavy soil, the sound is quiet. In sandy soil the sound is louder. A louder sound indicates the ground vibration is less. Snakes respond to vibration not sound. Check the User Instruction for proper installation.
  2. If the vibration is quiet while it is out of the ground, the vibrator may be worn out. Upgrade the device or replace the vibrator tube. Accessories are available from Sureguard.
Sound emitted by the snake repellent is quiet.
  1. The type of ground affects the residual sound you hear. Low residual sound is good.
  2. If the vibration is quiet while the snake repellent is out of the ground, the vibrator may be worn out. Upgrade the device or replace the vibrator tube. Accessories are available from Sureguard.
Snake got past the repellent.
  1. Check for proper installation against the User Instructions.
  2. If the snake was already fleeing from you or an animal it won’t necessarily avoid the repellents.
  3. Tree snakes and pythons are unaffected by the repellent while off the ground.
  4. Newly hatched snakes may not respond to the repellent.
Sound emitted by the snake repellent is loud.
  1. The type of ground affects the residual sound you hear. In soft wet or heavy soil, the sound is quiet. In sandy soil the sound is louder. A louder sound indicates the ground vibration is less. Snakes respond to vibration not sound. Check the User Instruction for proper installation.
  2. If the vibration is quiet while it is out of the ground, the vibrator may be worn out. Upgrade the device or replace the vibrator tube. Accessories are available from Sureguard.
Sound emitted by the snake repellent is quiet.
  1. The type of ground affects the residual sound you hear. Low residual sound is good.
  2. If the vibration is quiet while the snake repellent is out of the ground, the vibrator may be worn out. Upgrade the device or replace the vibrator tube. Accessories are available from Sureguard.
No night LED and no vibration.
  1. Have you just purchased the device?
    1. If yes, make sure the device is in full sun and allow a few days for initial charging of the internal battery.
  2. Have you actually switched the device ON? Check the switch position. I – 0 – II where I is vibrate and II is both vibrate and LED and 0 is OFF.
  3. Has the device been in storage?
    1. If yes, the battery may need charging or replacing.
  4. Did it stop after a few weeks or months?
    1. Are shadows now covering the solar panel? Try relocating the device.
    2. Is the solar panel clean? Remove dust, birds droppings etc.
    3. Try swapping a battery from another device. If the battery goes flat after a few days then the solar panel is not working. Contact Sureguard for advice.
  5. Is the device more than 12 months old?
    1. Replace the rechargeable battery; this is normal battery aging.
No LED light but the device does vibrate.
  1. Check the switch position. I – 0 – II where I is vibrate and II is both vibrate and LED and 0 is OFF.
LED light goes off after a few hours.
  1. This is normal and by design; the light goes for several hours after sunset then switches off but the vibration continues.
  2. The light is for aesthetic looks and does not deter the snake. It also serves as an indicator that the device has power.
The vibration is off early in the morning.
  1. The device is not collecting enough light to FULLY charge the battery. Check as follows:
    1. Are shadows now covering the solar panel? Try relocating the device.
    2. Is the solar panel clean? Remove dust, birds droppings etc.
  2. You’ve had prolonged cloudy weather.
  3. The battery is old and needs replacing.
When can the Radio Collar System be used?
  1. To keep dogs away from garden beds or to isolate other areas.
  2. To keep dogs away from existing fences.
  3. To keep dogs away from open gateways.
  4. With puppies when too young for a Radio Collar system.
When is the Radio Collar System unsuitable?
  1. With puppies less than 6 months old. Consider the Pingg-String for puppies.
  2. Do not use to restrain a DANGEROUS DOG. A dangerous dog is:
    1. A dog that has been trained to attack or bite any person or anything attached or worn by a person.
    2. Has been declared to be dangerous by the relevant authorities.
  3. Containment areas less than 10m width or length.
  4. If minor parts of the containment area are less than 10m, call Sureguard for advice.
  5. Maximum boundary length is 1200-1500m (depending on the model).
Was the system bought between 1997-2004?
  1. The old transmission standard does not work with current collars. Newer collars will remain quiet with the old transmission. All mains powered transmitters are on the new standard. Solar transmitters with output terminals are on the new standard. A Solar transmitter using two yellow connecting leads at the rear is an old version.
Was the system bought between 2004 – Current?
  1. Continue below.
Collar doesn’t trigger.
  1. Firstly, verify collar operation without a transmission.
    1. Switch the transmitter OFF.
    2. Replace the collar battery with a NEW CR2032 battery. Caution:
      1. Make sure battery is not the thin type CR2016.
      2. Press the battery arm down for 1 second to reset the collar.
      3. Insert the battery quickly because within 1 second the collar will test the battery.
    3. Check that the positive mark on the battery faces up.
    4. Does the collar make the start-up sound when the battery is inserted?
      1. If nothing happens, no light and no sound, check that the battery’s positive mark is faced up.
      2. If no sound but the light flashes then get a second person to check the sound (some people can’t hear the sound frequency). If you’ve confirmed there is no sound contact Sureguard.
  2. Secondly, verify collar operation using the short-wire test (see User Instructions).
    1. Short-wire test: Disconnect the boundary wires from the transmitter and cut a fresh piece of boundary wire 1m long. Remove 2cm of the yellow insulation from each end of this wire. Connect the two output terminals of the transmitter together using this wire. Check results below:
      1. Switch fence ON.
      2. Is the transmitter’s Fence LED ON?
        1. If not, try pressing the switch again. Perhaps the switch is not working properly?
      3. Is the transmitter’s Fence Fault LED ON?
        1. If yes, remove power from the transmitter, wait 10 seconds and retest. If it continues to fail this test contact Sureguard.
      4. With the collar and transmitter switched ON place the collar next to the short wire. Does it trigger?
        1. If the collar triggers next to the short wire, the collar and transmitter are good.
        2. If the collar does not trigger; contact Sureguard.
  3. Thirdly, verify collar operation with the actual boundary.
    1. After testing with the short-wire test (above), remove the short wire from the transmitter and connect one end of the boundary to one terminal and the other to the second terminal. Check as follows:
      1. Switch transmitter ON.
      2. Is the Fence LED ON?
        1. If not, try pressing the switch again. Perhaps the switch is not working properly?
        2. With the fence ON, is the Fence Fault ON too?
          1. If the Fence Fault is ON, the boundary has a break. Look for the break as follows:
            1. Walking the boundary to find the wire break. Repair using the Sureguard repair kit.
            2. Cut out any kinks in the wire and re-joining the wire using the Sureguard repair kit.
            3. Repair all joints that do not use Sureguard’s repair kit.
            4. Repair all joints that are underground and leave the repaired joint above ground as advised in the User Instructions.
            5. If you have a buried a section of wire and you suspect a breakage the easiest solution is to re-wire that section.
            6. To locate a break in the boundary wire download this method using a radio.
          2. If the Fence Fault is OFF then the boundary is transmitting. Take the collar over to the boundary wire. Does it trigger?
            1. If yes, the system is working!
            2. If not, verify that the collar was placed next to the boundary wire not the twisted lead-out wire.
              1. The transmission may not be going through the boundary wire because it is wired incorrectly. Place the collar next to the transmitter while the Fence LED is ON. Does the collar trigger next to the transmitter but not on the boundary wire? If it does check the following:
                1. Inspect the transmitter’s boundary terminals; is the boundary wire accidentally joining the two terminals together? If so, carefully re-adjust the connection.
                2. If lead-out cable is used, there could be a short at the boundary end of the lead-out cable resulting in no transmission going onto the boundary. Check this connect point.
Collar trigger distance is short.
  1. Firstly, read the User Instructions about how to set and test the distance. The collar distance is not set at the factory! The important points are:
    1. The collar must be in Training Mode.
    2. The collar must be held in the right orientation to the boundary wire, just as it is worn by the dog:
      1. The correction studs on the rear of the collar should be at the top of the neck.
      2. The front of collar facing towards the wire.
      3. You should approach the boundary at 90 degrees to the wire.
    3. If the collar distance is still short, continue to the next test.
  2. Secondly, check the collar functionality.
    1. Open the collar and using a jeweller’s screwdriver adjust the distance to fully clockwise. Then turn the control fully anti-clockwise. The full range should be 2/3 of a turn. If it is less, contact Sureguard.
    2. Set collar to maximum distance (fully clockwise) and retest (see section 1 above).
    3. Be aware, as the boundary size increases beyond 400m the maximum activation distance is reduced. An 800m boundary is about 30% less. A 1500m boundary is about 50% less.
    4. Also be aware, the chew guard reduces the distance by 30%.
  3. Thirdly, check the boundary design and condition.
    1. Have you just installed or re-wired the boundary? If yes, check the following.
      1. Are you testing a custom (dual wire) boundary? If so:
        1. Perhaps the wires are too close together.
        2. Make sure the wires are at ground level +/-20cm (never above the dog).
      2. The boundary must be a single piece of wire. Wires must not be paralleled together. For example, let’s say the lead-out cable goes to the boundary then gets connected to two boundary loops which are connected in parallel to the lead-out cable. Paralleling make the signal split between the two loops and the distance is unpredictable. Refer to the User Instructions and re-wire the boundary properly.
      3. The boundary must not have spooled wire left in the circuit as it reduces the activation distance.
      4. All the wire must have been purchased from Sureguard as others can significantly reduce transmission.
      5. All the boundary wire must be at ground level +/-20cm.
      6. At corners the distance is slightly increased because the signal adds together from two directions. You should set the distance on a straight section away from corners. If the collar distance was set near a corner then elsewhere the distance will be reduced.
    2. Has the system been operational for some time and the distance has reduced by itself?
      1. Most likely a wire joint has corroded. Replace all joints using the Sureguard repair kit.
      2. Only use joiners from the Sureguard repair kit.
      3. Wire that is unsupported and is free to move may have developed breaks at fatigue points. Replace the wire and use cable ties to securely support the wire.
    3. Is the distance short only at certain places?
      1. If yes, the signal is being absorbed by something magnetic, e.g. steel inside concrete, iron in ground, etc.
    4. Has the collar been installed on the dog correctly?
      1. The collar must sit on the dog’s neck at the lowest most point under the jaw, not on the side or back of the neck.
      2. The correction studs must be uppermost on the neck, otherwise the collar is upside down.
      3. Any metal must be at least 5cm away from the receiver because it can make the internal antenna more sensitive and result in variable activation distance.
Collar warning distance in the no-go area is very short.
  1. The warning distance is around 20% of the activation distance. If you set the activation distance to minimum the warning distance is nil. The collar will correct immediately.
Collar is triggering at the twisted wire.
  1. The twisted wire only cancels when the signal travels through each wire in opposite directions. The twisted wire has not been installed correctly. Please check the User Instructions for details.
Collar is triggering everywhere.
  1. The collar actually only triggers when the transmission signal is detected. Why is the transmission “everywhere”?
    1. The collar distance is not set at the factory! You need to set this distance.
    2. Is the width or length of the containment area less than 10-20m? Re-wire using a custom boundary (dual wire). It gives better performance in a small area.
    3. Is there anything magnetic (iron) in this area? E.g. Concrete reinforcing, large iron rich rocks underground. Move the wire away from it.
    4. When the collar activates at the boundary it might continue 5 seconds or more. This is normal. So, if the dog runs back to you after activating at the boundary and the collar is still correcting this does not mean it is triggering away from the boundary.
    5. Remove any metal on the dog’s collar that might be increasing the sensitivity of the collar-receiver.
    6. Decrease the activation distance.
Collar triggers at a distance from the boundary wire (signal anomaly).

You may have a Signal Anomaly. This happens when the radio signal is channelled away from the boundary wire by iron or steel objects.

  1. Collar is triggering next to car, trampoline, shed, big metal objects, etc.
    1. Steel objects can attract and concentrate the signal around the object. If the collar easily triggers at the object then:
      1. Increase the distance between steel object and boundary wire.
      2. Redesign the boundary using custom (dual wire) design, particularly if the width or length of the containment area less than 10-20m.
      3. Decrease the activation distance.
  2. Collar is triggering inside house.
    1. Steel frames and large steel components can attract and concentrate the signal. Adjust the boundary:
      1. Increase the distance between steel structure and boundary wire.
      2. Redesign the boundary using custom (dual wire) design.
  3. Collar is triggering when dog goes through doorway (signal anomaly).
    1. If the boundary wire is running along the wall, the signal may be coupling into the steel footings of the wall. Move the wire away from the wall.
  4. The collar consistently triggers at a certain spot.
    1. Look for the metal object channelling the signal. Move the boundary wire further away from this object.
Collar is triggering within 2m of the transmitter.
  1. The transmitter has a signal surrounding it. This is normal. If it is a problem, move the transmitter.
Collar is triggering at random intervals away from the wire.
  1. Likely you are hearing the alert sound which has identified a problem and is drawing your attention to the collar. You need to rectify a problem. See User Instructions to identify the warning.
Collar is making a sound every 5 minutes or so. Is it correcting my dog?
  1. No, it is not correcting the dog. The alert sound (warning mechanism) will sound every 5 minutes if a problem with containment is identified. Please refer to the User Instructions for more detail.
Collar’s activation distance keeps varying.
  1. Remove any metal objects within 5cm of the collar case. Metal can make the antenna more sensitive which will increase the activation distance. For example, metal tags, rings, collars, etc. Micro-chipped ears are okay. (Many brands give similar advice).
Collar only activates after the dog crosses the boundary
  1. If the distance is on minimum try increasing it.
  2. When a dog runs at speed the collar automatically omits the pre-warning.
  3. Check that the collar is not upside down because then it will be looking for signal behind the dog rather than in front.
  4. Always place the collar un the dog’s neck under the jaw, not the side or top of the neck.
Collar battery life is short.
  1. Battery life is typically 6-12+ months. An apparently short battery life can occur when the collar alarm is interpreted incorrectly, the battery terminals have a fault or the electronics has a fault. Check as follows:
    1. Re-read the User Instructions to clarify whether the alarm is 4-Beeps (low battery) rather than 3-Beep (dog not feeling correction).
    2. Check the battery terminals as follows:
      1. With the battery removed, check the distance between the tip of the battery arm (+) and the lower disc (-). It should be 1-2mm. If the arm is higher, it is bent. This might happen during battery replacement. Please check the User Instructions describing battery installation. To fix the issue, press the arm down, hold for 2 seconds, release, wait 2 seconds, repeat pressing. Repeat the process for a minute or so. This will re-tension the battery arm.
      2. Does the low battery occur after the dog goes swimming or splashing in brackish or salty water? The User Instructions explain to wash the collar after these events and replace the battery. The collars are not designed for swimming and must be washed if this occurs.
      3. Is the battery arm damaged?  Contact Sureguard for advice.
      4. Check the electronics as follows:
        1. Inside the collar on the right is a 12mm diameter grey cylinder. If this is broken or cracked (e.g. due to dog bites) contact Sureguard for advice. Dog bites are not covered by warranty. Consider buying a chew guard accessory before this happens!
  2. If the collar was made before August 2009, the battery life is 30-60 days. The current model is 6-12+ months.
Collar doesn’t emit any sound or light when the battery is inserted.
  1. Ensure the positive (+) side of the battery is facing up.
  2. Try cleaning the battery holder and battery as described in the User Instructions.
  3. Try another battery.
Collar doesn’t emit any sound when the battery is inserted but the LED flashes.
  1. You may not hear the frequency of the buzzer. Ask another person to listen.
  2. Is the hole on the front of the case blocked or have debris inside the buzzer?
  3. The buzzer may be damaged. Call Sureguard for advice.
Collar continuously emits the low battery indicator when the battery is inserted.
  1. Try another battery that you have recently purchased and is not out of date.
  2. Try cleaning the battery holder and battery as described in the User Instructions. (Wash battery holder with a drop of detergent and scrub with a toothbrush. Rinse clean. Dry.)
  3. Press the metal arm on the battery holder down several times to re tension it. (See above).
Collar correction doesn't feel very strong.
  1. The proper method of testing the correction is by using the supplied collar tester.
  2. The correction is designed to stimulate neck muscles. The correction will feel weaker on bigger muscles. So, if you want to correctly "feel" the strength of the correction, place the collar in the palm of your hand while your hand is relaxed. If you test it on a big muscle such as your thigh, it won’t feel as strong.
  3. For the first 24 hours after changing a battery the correction power is held low.
Collar has been chewed, what should I do.
  1. Do not continue using the collar. Call Sureguard for advice.
  2. Install the chew guard.
Dog not instantly contained.
  1. If you haven't done the initial training and your dog has experienced the correction DO NOT CONTINUE! Talk to Sureguard for advice.
  2. Did you trim your dog’s fur behind the collar as described in the User Instructions?
  3. It takes time for your dog to learn the system. Your dog must experience the correction in order to learn to avoid the boundary. That means going to the boundary and your dog might cross the boundary at this early stage. Do not be concerned! Your dog's persistence will cause the correction level to automatically increase. Wait for your dog to learn. DO NOT re-train your dog! If after 7 days the escape behaviour continues, contact Sureguard for advice. TIP: Once training commences you should not remove the battery. Removing the battery resets the correction level to minimum for at least 24 hours.
Dog crosses the boundary to people or animals on the other side.
  1. Be careful not to entice your dog over the boundary.
Dog contained but second dog not.
  1. Did you trim your dog’s fur behind the collar as described in the User Instructions?
  2. Check both collars with the collar tester.
  3. Call Sureguard for further training advice.
Dog not contained after several weeks.
  1. Does your dog cross the boundary to leave but won’t cross the boundary on return?
    1. If yes, this is typical behaviour of a dog strongly motivated to leave. The strong motivation overcomes the avoidance of the correction, so your dog leaves. On return the dog is not motivated to cross the boundary because the correction is stronger than his motivation to return. This is a psychological issue not a collar strength issue. Determine the motivation and rectify as follows:
      1. Separation anxiety. The dog only leaves when the dog thinks nobody is at home. Refer to our website page that addresses separation anxiety or consult a professional dog trainer. The collar will give results once this behaviour is addressed.
      2. Dog is scared of loud noises. The dog needs de-sensitisation training. Consult a professional dog trainer. The collar will work once this behaviour is resolved.
      3. Dog is bored or lacks exercise and leaves to seek companionship and fun. Consider toys (particularly ones that challenge the dog) or consider a companion dog. Consult a professional dog trainer.
      4. Dog is seeking food from neighbours. Typical Labrador behaviour! Consult your vet about your dog’s dietary needs.
  2. Does your dog cross the boundary to both leave and return?
    1. If yes, it’s likely the dog is not feeling the correction. Before checking the collar, consider the following:
      1. Is the collar in Training Mode?
      2. Is the collar damaged or chewed or worn?
      3. Trim the dog’s fur so the studs are close to the dog’s skin. Refer customer to the User Instructions for step-by-step instruction.
      4. Is the collar too loose? The studs should sit on the neck but not dig into the skin. Pressure into the skin is not required. However, if the studs don’t touch the skin the dog won’t feel the correction.
      5. Is the dog running when crossing the boundary? On some dogs the neck size can alter as the muscles are flexed while running. Try placing the collar on the smallest part of your dog’s neck. This sort of behaviour can also be addressed with Tie-out Training. Contact Sureguard for details.
      6. The correction works by stimulating the neck muscles directly under the correction studs. Dog breeds with wrinkles or folds in the skin may not be suited to the collar system. E.g. Chinese Char-Pei, English Bulldog, some Pugs, Neapolitan Mastiff, Dogue de Bordeaux, Blood Hound, English Mastiff and some Bull Mastiff. If the folds cause the collar to sit away from the muscles then the correction is reduced.
      7. The dog may also not have enough time to respond to the collar if the distance is set too low. Try a greater distance.
      8. Is the dog wearing any metal within 5cm of the collar? This can interfere with the internal antenna. Remove or move these objects.
    2. Check the collar for faults:
      1. Insert a NEW CR2032 battery and set into containment mode (see User Instructions). Activate the collar while holding the supplied tester firmly against both terminals. Don’t do the test at night or in full sunlight. Test in shade or cloudy conditions. Does the tester light flash? If not contact Sureguard for advice.
  3. Is your dog less than 6 months old? If yes, your dog may be too young to respond to the system. Remove and try again later.
Dog was contained but now escaping after several months.
  1. If the collar is indicating alert code #3, your dog is not feeling the correction.
    1. Use the tester to check the collar (see User Instructions).
    2. Trim just enough of the dog’s fur around the correction studs.
    3. Make sure the collar is not slack.
  2. Use the Sureguard collar tester to verify it is producing a correction within specification.
  3. Try increasing the activation distance and installing training flags as per the User Instructions. When your dog's behaviour improves you can remove the flags and re-adjust the distance.
  4. A change in your dog's living environment or other circumstances may have caused your dog to challenge the boundary. The collar will automatically increase the correction level. Wait for your dog to re-learn the boundary avoidance. Try increasing the activation distance. Make sure the collar is activating at the boundary. DO NOT re-train your dog! If after 7 days the escape behaviour continues, contact Sureguard for advice.
  5. Sureguard recommends the dog stay on an active system. If you switched the system off you’ll need to allow time for your dog’s respect of the boundary to improve.
Dog has been off the system for several months. Should I re-train my dog?
  1. No. NEVER redo the initial training.
  2. Most dogs will remember the collar and how to respond. Allow 7 days for any escape behaviour to settle.
  3. If your dog continues to escape, contact Sureguard for advice. Do not repeat the initial training method.
  4. Sureguard recommends you don’t take the dog off the containment system.
Dog chases animals and ignores the correction.
  1. Use the Sureguard collar tester to verify it is producing a correction within specification.
  2. If the system is working correctly, the collar triggers and no errors are reported, then your dog needs special training to modify this behaviour. Contact Sureguard for advice.
  3. Try increasing the activation distance. Never use the minimum activation distance on an open boundary (a boundary not already fenced).
  4.  Install training flags at the outer edge of the no-go area. When your dog's behaviour comes good you can remove the flags.
Dog jumps over fence.
  1. Check the activation distance. It must be greater than the height of the fence or the collar may not trigger.
  2. Is any of the boundary wire at the top of the fence? If yes, place it no more than 20cm above ground level (as advised in the User Instructions).
Dog goes into the no-go area to bark at people/other dogs/etc.
  1. Your dog may have associated the correction with a person/dog/etc. that is triggering your dog’s wrong behaviour. Do not continue using the containment collar system until this behavioural problem is fixed. Contact Sureguard for advice.
Dog responded quickly and is contained but seems generally nervous.
  1. Check whether the collar is inappropriately activating.
    1.  Is the distance setting is too high for the size of containment area? The activation distance should not be more than about 15% of the containment area’s minimum width.
    2. Test the collar activation next to any large metal objects near the wire to verify it does not activate. Refer to the User Instructions to solve signal anomalies.
  2. Ordinarily, most dogs do not show nervousness when placed on the collar containment system. It's likely your dog's initial nervousness will settle after a week or so. Contact Sureguard if this behaviour persists.
Dog has chewed the collar.
  1. You should return the collar to Sureguard whether or not it is still working. We will advise you if the collar is safe to use and will probably suggest you order a collar protector (chew guard).
Dog’s neck is damaged from the collar.
  1. This issue is referred to as Pressure Necrosis. Electrical stimulation is not the cause of this issue. The collar is too tight or is being worn for too long. The constant pressure for many hours has caused skin breakage. The collar size has not been adjusted properly. Remove the collar and do not use it again until the skin is fully healed. Consult your vet about proper management of the condition.
Solar transmitter is beeping and no transmission.
  1. Refer to “Checking Flat Solar Batteries”.
Solar powered transmitter is not working and none of the panel lights glow.
  1. Refer to “Checking Flat Solar Batteries”.
Solar transmitter has just a flashing fault light.
  1. Re-boot the device as follows:
    1. Remove battery.
    2. Cover the solar panel until Power light goes out.
    3. Re-install battery.
    4. Switch fence ON.
    5. If the fault instantly happens again, contact Sureguard for advice.
    6. If it now works, it was probably a temporary glitch.
Solar battery is sitting in water (older style transmitter).
  1. You’ve possibly attached the energiser to the post upside down. Refer to the User Instructions for details. Call Sureguard for further advice.
Mains powered transmitter is not working and none of the panel lights glow.
  1. Is the power adapter properly plugged in at the transmitter and wall sockets?
  2. If you have just installed backup batteries, check for proper orientation in the battery holder.
  3. If you have just installed new batteries, they may be flat. They will charge when the transmitter is connect to the mains power. The power light should come on within a few minutes.
  4. If you have installed old batteries, they may be bad. Try new batteries.
  5. Remove any old backup batteries in case they have failed.
  6. Try another power adapter.
  7. If the transmitter works from backup batteries but not from the power adapter, then either the internal power surge protection fuses &/or power adapter need replacing. Call Sureguard for advice.
Mains transmitter has just a flashing fault light.
  1. Re-boot the device by removing power until the light goes out. Wait a further 30 seconds before reapplying power.
    1. If the fault instantly happens again, contact Sureguard for advice.
    2. If it now works, it was probably a temporary glitch.

 
Possums still come through the barrier.
  1. Existing population and new-comers will need to feel the zap to learn to respect the barrier. Breaches may occasionally occur.
  2. Check that the energiser LED fault light is not indicating a fence fault.
Possums are avoiding the barrier by jumping off a tree or building.
  1. If the Pingg-String barrier can’t be extended to cover these entry points you should consider installing the Sureguard Motion Activated ScareCrow as an extra deterrent.
I cannot feel the pulse when I touch the wire.
  1. When touching a single wire you generally don’t feel much because you need to complete an electrical circuit. The animal does this by touching two adjacent wires simultaneously.
  2. On the energiser, is the fault LED indicating a fault?
  3. Is the energiser cable making good contact with the Pingg-String wire?
    1. Consult the User Instructions for details.
    2. There should be no sparking where the cable joins the Pingg-String wire.
  4. Did you install the Sureguard kit exactly according to instructions, adding no other materials?
    1. No homemade parts?
    2. No non-Sureguard parts?
    3. The live wire has not been tied to anything other than the supplied posts?
  5. Is the total length of fence barrier beyond the 100m energiser’s distance specification?
    1. For larger installations, split the fence barrier into sections and power each section with a separate energiser.
  6. The fence likely has a fault which the energiser can’t overcome:
    1. Does the electrified wire have a lot of foliage growth touching it? Cut back the foliage.
The support posts broke.
  1. The posts are designed to give if an animal gets caught in the wires.
  2. Make sure no animals can jump onto the wires with force.
  3. Contact Sureguard for advice.

Cat pushes through the barrier.
  1. Your cat will learn to avoid the wires when it tries to push between them. In this early phase, your cat may continue to push and go through the wires rather than immediately backing off. It may only happen once. If your cat does not learn to avoid the wire then check the following points.
  2. Does your cat look like it is feeling the correction?
    1. If not, does its face have thick fur? (See right).
      1. Heavy facial fur is a problem easily overcome. Try soaking the facial fur with water and allow your cat to test the fence again.
      2. If you have repeated difficulties contact Sureguard for advice.
    2. If yes:
      1. What might be your cat’s motivation for passing the barrier? Try adjusting the situation.
      2. Is this just an occasional behaviour? For example, frightened into leaving by a loud sound. Consider removing the cat from the containment area whenever the adverse situation might arise.
  3. Is the cat going under the bottom wire?
    1. If yes, try lowering the wires or blocking the gap between the fence top and lowest wire.
  4. Check that the energiser LED fault light is not indicating a fault on your fence.
The cat is jumping over the barrier.
  1. How is the cat jumping over the wire? You need to block this possible escape route.
I cannot feel the pulse when I touch the wire.
  1. When touching a single wire you generally don’t feel much because you need to complete an electrical circuit. The animal does this by touching two adjacent wires simultaneously.
  2. On the energiser, is the fault LED indicating a fault?
  3. Is the energiser cable making good contact with the Pingg-String wire?
    1. Consult the User Instructions for details.
    2. There should be no sparking where the cable joins the Pingg-String wire.
  4. Did you install the Sureguard kit exactly according to instructions, adding no other materials?
    1. No homemade parts?
    2. No non-Sureguard parts?
    3. The live wire has not been tied to anything other than the supplied posts?
  5. Is the total length of fence barrier beyond the 100m energiser’s distance specification?
    1. For larger installations, split the fence barrier into sections and power each section with a separate energiser.
  6. The fence likely has a fault which the energiser can’t overcome:
    1. Does the electrified wire have a lot of foliage growth touching it? Cut back the foliage.
The support posts broke.
  1. The posts are designed to give if an animal gets caught in the wires.
  2. Make sure no animals can jump onto or into the wires with force.

When can the ground barrier be used?
  1. To keep dogs away from garden beds or to isolate other areas.
  2. To keep dogs away from existing fences.
  3. Can be used as a perimeter barrier but only if it is continuous – no walkways or driveways.
  4. With puppies when too young for a Radio Collar system.
When is the ground barrier unsuitable?
  1. With an open driveway (because the boundary wire is above ground).
  2. Breeds that have too much facial fur (see photo).
  3. Larger perimeters:
    1. 1-wire setup – approximately 200m max.
    2. 3-wire setup – approximately 100m max.
When should the 3-wire barrier ONLY be used and not the 1-wire?
  1. When the conductivity through the ground is poor. For example:
    1. When the dog is not touching on soil.
    2. When the dog is standing on concrete or paved areas.
    3. When the dog is standing on mulch.
    4. When the soil is sandy.
    5. When the soil is often dry.
  2. With terraced areas.
How to check the earthing of the fence.
  1. The 50cm earth electrode should be pushed all the way into moist soil.
  2. If soil is dry, add water around the earth electrode. Soak in front of the wire where the dog will be standing. This will ensure a strong zap during the initial learning phase. Repeat later if necessary.
  3. Is the earth electrode on a different level to the barrier (e.g. a terraced garden). If yes:
    1. Install the earth electrode on the same level as the fence wire.
    2. Or add extra earth electrodes on different levels and connect these together.
    3. Or change to the 3-wire barrier.
  4. For more information see "Checking Energiser Earthing".
Cannot feel the pulse when touching the wire.
  1. You generally don’t feel much because you are not in direct contact with the ground (which is needed to complete an electrical circuit).
  2. Is the fault LED indicating a fault? If so find the fault on your fence.
  3. Is the energiser cable making good contact with the Ping-String Wire?
    1. Consult the User Instructions for details.
    2. There should be no sparking where the cable joins the Pingg-String Wire.
  4. Did you install the Sureguard kit exactly according to instructions? Common issues:
    1. No homemade parts?
    2. No non-Sureguard parts?
    3. The live wire has not been tied to anything other than the supplied posts?
  5. See "Checking Energiser Earthing".
  6. Is the total length of live wire beyond the energiser’s distance specification?
    1. 1-wire setup – approximately 200m max.
    2. 3-wire setup – approximately 100m max.
  7. The fence wire might have a fault which the energiser cannot overcome:
    1. Does the electrified wire have a lot of grass, weeds or foliage growth touching it? Clear the area around the wire.
The dog touched the wire but didn’t react.
  1. Did the dog touch the wire with its nose, snout or head?
    1. If not, adjust the wire height to the dog’s nose height. Pulse won’t pass through more than 1mm fur.
    2. Otherwise:
      1. See "Checking Energiser Earthing".
      2. See “When should the 3-wire barrier be used…”
      3. Try the system again after heavy rain to ensure good grounding of the dog during the learning phase.
The dogs have different nose heights.
  1. The User Instructions explains:
    1. Adjust the wire for the tallest dog. Allow a few days for the dog to learn.
    2. Adjust the wire height to the next smallest dog. Allow a few days for this dog to learn.
    3. Continue until all dogs are on the system. Leave the wire at this lowest height.
The dog is jumping the wire.
  1. Did you install the 3-wire barrier?
    1. Does the situation qualify for the 3-wire barrier? (See “When should I use the 3-wire barrier”).
      1. If it qualifies: Try the “piece of meat” training:
        1. Cut a choice strip of meat 10mm by 50mm by 1mm thick.
        2. Drape the meat over the top Pingg-Wire near a spot frequented by the dog.
        3. Wait for dog to take the meat and feel the zap. Your dog will associate the zap with the wire.
        4. DO NOT force your dog.
        5. DO NOT entice your dog with the meat.
      2. If it doesn’t qualify, revert to the 1-wire barrier.
  2. Did you install the 1-wire barrier?
    1. Is the wire at the dog’s nose height?
    2. Is something inducing the dog to jump? Try to remove the motivating factor.
    3. Try the “piece of meat” training (above).
  3. Did you inadvertently induce your dog to breach the boundary?
    1. Be careful not to entice or lead your dog to the boundary.
    2. Use the “piece of meat” training if your dog’s behaviour needs re-training.
  4. Once you get your dog re-trained to the wire, try installing the optional training flags to strengthen the response.
Battery flat after a few days cloud or overnight.
  1. See “Checking Flat Solar Batteries”
Fence fault.
  1. See "Checking Energiser Fence Faults".
  2. See "Tips Finding Electric Fence Faults".
Fence voltage low.
  1. See "Checking Energiser Low Fence Voltages".
Animals going through fence.
  1. See "Animal gets though electric fence (no fault LED)"
Unit is not responding (reboot device model S1 and S2).
  1. The fence is probably sparking within a few meters of the energiser. The power has gotten into the electronics and latched the computer chip. To fix the sparking, reboot the device as follows:
    1. Remove battery.
    2. Cover the solar panel until Power light goes out.
    3. Re-install battery.
    4. Switch fence ON.
Unit is not responding (reboot device model S10).
  1. The fence is probably sparking within a few meters of the energiser. The power has gotten into the electronics and latched the computer chip. To fix the sparking, reboot the device as follows:
    1. Switch OFF, wait 10 seconds, switch ON.
Solar powered energiser is beeping and no fence voltage.
  1. Refer to “Checking Flat Solar Batteries”.
Solar energiser is not working and none of the panel lights glow.
  1. Refer to “Checking Flat Solar Batteries”.
Solar energiser has just a flashing fault light.
  1. Re-boot the device by removing power until the light goes out. Wait a further 30 seconds before reapplying power.
    1. If the fault instantly happens again, contact Sureguard for advice.
    2. If it now works, it was probably a temporary glitch.
Solar battery is sitting in water (older style energiser).
  1. You’ve possibly attached the energiser to the post upside down. Refer to the User Instructions for details. Call Sureguard for further advice.
Mains powered energiser is not working and none of the panel lights glow.
  1. Is the power adapter properly plugged in at the energizer and wall sockets?
  2. If you have just installed backup batteries, check for proper orientation in the battery holder.
  3. If you have just installed new batteries they may be flat. They will charge when the energiser is connect to the mains power. The power light should come on within a few minutes.
  4. If you have installed old batteries they may be bad. Try another set.
  5. Remove any old backup batteries in case they have failed.
  6. Try another power adapter.
  7. If the energiser works from backup batteries but not from the power adapter then either the internal power surge protection fuses &/or power adapter need replacing. Call Sureguard for advice.
Mains energiser has just a flashing fault light.
  1. Re-boot the device by removing power until the light goes out. Wait a further 30 seconds before reapplying power.
    1. If the fault instantly happens again, contact Sureguard for advice.
    2. If it now works, it was probably a temporary glitch.
Checking Flat Solar Batteries
  1. Is the positive end of the battery aligned to the positive end of the battery holder?
  2. Check the solar setup:
    1. Is the solar panel facing towards the equator (in Australia that is north)?
    2. Has the device been attached to the steel post and angled to the horizontal at 30-45 degrees? (see User Instructions)
  3. Is the solar panel clean of dust, bird droppings, etc.?
  4. Is the solar panel clear of shadows or dappled sunlight between 9am to 3pm daily?
  5. Remove anything placed over or stuck onto the solar panel.
  6. Is the battery from Sureguard? If not it could be the wrong specification.
  7. Is the battery older than 2 years?
  8. Is the solar panel working? Test as follows:
    1. Remove the battery. Face the solar panel into full sun. Make sure your hand is not covering the panel. The energizer should work without the battery.
      1. If it doesn’t work, contact Sureguard for advice.
      2. If it does work:
        1. Check your solar setup (see section 2 above).
        2. Try replacing the battery.
  9. Has the device experienced continuously cloudy weather for more than 7-10 days? This will cause the low battery warning. If you have a spare Sureguard rechargeable battery that is already charged, you can swap these over to handle another 7-10 days continuous cloud. One full day of sunlight will restore 24 hour operation.
  10. If the battery has had two full years of use then its capacity to run in cloudy weather can be reduced. You can continue using the battery under these circumstances but we recommend it should be replaced so you get the full 7-10 days running time under cloudy conditions.
Checking Energiser Fence Faults
  1. The Fence Fault LED indicates that the voltage of the live wire is below minimum specification. The fault is likely on the fence but, firstly, we need to check the energiser for an internal fault. Test as follows:
    1. Switch energiser off.
    2. Disconnect live wire from fence.
    3. Secure the live wire so it cannot spark against anything.
    4. Switch ON the energiser and wait 60 seconds. Does the fault return?
      1. If yes, contact Sureguard for advice.
      2. If no fault, try connecting to the fence again. If the fault returns, then the fault is being caused by your fence.
  2. If it only faults when energiser is connected to fence then the energised wire is shorting to ground. See "Tips Finding Electric Fence Faults".
Tips Finding Electric Fence Faults
  1. Is the live fence wire touching something metal? For example:
    1. A stray barbed wire touching the live wire.
    2. An open farm gate touching the live wire.
    3. A metal implement leaning against the live wire?
    4. A metal fence post touching the live wire?
  2. Is the live wire touching a lot of grass or foliage?
  3. Is a fallen branch pushing the live and earth wires together?
  4. Has any of the fencing been pushed over or fallen to the ground?
  5. Is the total length of live wire longer that the energiser’s distance specification?
  6. Have you used fence materials that are unsuitable for high voltage electric fencing? E.g. using low voltage cable instead of electric fence cable, home-made insulators instead of properly designed electric fence insulators, using wooden posts without insulators (wood is not insulating at high voltages).
Checking Energiser Earthing
  1. For farm electric fencing, make sure the earth electrode is galvanised steel or copper pushed and at least 1m to 1.5m into the ground. A depth of 1m to 1.5m will ensure conductivity with the sub-soil moisture. Black or rusty steel posts are not suitable. The pulse can then travel through the sub-soil moisture up to 1-2km (less in dry or rocky areas). For best performance, include an earthed wire on the fence that gets connected to more Earth Electrodes every 1km.
  2. You should consider using a multi-wire fence (alternating live-earth-live etc.) when:
    1. The animal touches the live wire more than 1km away from the earth electrode.
    2. Dry country.
    3. Rocky country.
    4. Shallow top soil where you can’t get earth electrode at least 1m deep.
    5. Have both small and large animals.
    6. Trying to control vermin.
  3. If you have a 1-wire type electric fence tester you can check the voltage of your earth electrode. The voltage must be below 0.5kV (500 volts). The lower the better. Add more earth electrodes spaced 3-10m apart and connected together until the voltage drops below 0.5kV.
Checking Energiser Low Fence Voltages
  1. What kind of electric fence tester is being used?
    1. 2-wire type testers (has 1 live and 1 earth connection) draw power off the fence and can distort (reduce) the voltage reading. You don’t notice this with big energisers. The reading may be in error.
    2. 1-wire type testers (just touch the live wire with the tester) are good to use.
    3. Does the test point spark when touching the live wire? Sparking reduces the measured voltage.
  2. What type of fence wire are you connecting to?
    1. Polywire, polytape or polybraid:
      1. Make sure the tester touches the wires not the plastic.
      2. When connecting the energiser to polywire, polytape or polybraid, you must pull about 5cm of wires free from the plastic strands. Twist them together and connect to the energiser’s output lead.
      3. Do not clip the alligator clips directly onto the polywire, polytape or polybraid. This will likely induce sparking that will reduce the power and voltage on the fence.
      4. When joining lengths of polywire, polytape or polybraid, tie them together for physical strength. Make a reliable electrical connection by pulling the wires free from the plastic strands of each piece being joined then twist all the wires together.
      5. Is the fence length within the rated distance of the polywire, polytape or polybraid? Refer to manufacturer’s specification. (These wires are much finer than steel fencing wire. The electrical resistance is higher and the pulse strength reduces with distance. It is the wire that limits the performance not the energiser.)
    2. Galvanised wire:
      1. Make sure the tester is not touching corroded wire.
      2. Does the galvanised wire have corrosion where it connects to the energiser? If so, move the connection to a non-corroded section of wire.
      3. Are you using Waratah® Permelec® coated wire? Connect using an alligator clip that will penetrate the coating.
  3. Is the total length of live wire beyond the energiser’s distance specification?
  4. Are proper electric fence insulators being used, not homemade ones?
  5. Are the insulators old? Replace cracked plastic insulators. Replace porcelain insulators that have surface cracks as these can absorb moisture and cause fence voltage losses.
  6. Is proper 10kV insulated electric fence cable being used? Substituting building wire or other low tension cables is unsuitable.
  7. Has it rained recently (insulators can leak power)? The voltage may be less in wet condition and higher during dry conditions.
  8. Does the fence have a fault which the energiser cannot overcome:
    1. Use a single touch fence meter with fault finder to locate the fault.
    2. Does the electrified wire have a lot of grass or weed growth touching it? Remove the excess growth.
    3. Does the electric fence run alongside old barbed wire fencing? Look for barbed wire touching the wire.
Animal gets though Electric Fence (no fault LED)
  1. See "Checking Energiser Earthing".
  2. See "Checking Energiser Low Fence Voltages".
  3. If using a single wire, consider using a multi-wire fence (alternating live-earth-live etc.) when you have:
    1. Dry country.
    2. Rocky country.
    3. Shallow top soil when you can’t push the earth electrode at least 1m deep.
    4. Both small and large animals together.
    5. Vermin to control.
  4. If you are using polywire, polytape or polybraid, are you using it within the manufacture’s distance rating? Because of the thin wires in these materials the pulse gets weaker at greater distances from the energiser. You may find the voltage does not decrease, but the power does.
  5. Animal motivation may be too strong. E.g. Bull wanting to visit neighbouring cows.