Customer Service
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Customer Service
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Sureguard Customer Reviews
Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.
Margaret
We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.
Kathy
As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!
Peter Sutton
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All Reviews 25 / 1127 {'1': 0, '2': 2, '3': 11, '4': 63, '5': 1051}Barb Newman23 days agoFast deliveryDelivered within a week. Amazing service.
Fabian Stretton23 days agoGoing above and BeyondI desperately needed a scatmat when they were out of stock. The sales team managed to find one of the prior design and sent me that. I received it the following day :-)
Jeanette Glennen23 days agoExcellent serviceI had a couple of queries which I rang about. Brad listened and clarified until he had a clear understanding of our property. He discussed options and helped me consider each. Given certain aspects of our property I eventually decided to return the unopened product. I got a fast full refund without any grief. Highest praise for customer satisfaction.
Jeanette Glennen23 days agoServiceBrad was the same person who answered the phone. He knew the product, he took time to understood the fencing design issue I described and was very clear about the solution. He responded equally efficiently and kindly to my other enquires.. very pleased
Loretta Bayliss23 days agoGreat serviceThe team at Sureguard were proactive, demonstrated initiative and solved my delivery issue quickly and completely without fuss. They were as awesome as their product is!!
H French23 days ago11 years, still great!Your service and product is always great! Have been using your products for about 11 years with great success.
Stephen Twartz23 days agoGreat ResponseI received a great and positive response from Sureguard when I needed help with a system configuration.
Steve Donaldson23 days agoSureguard ServiceExcellent service as we have come to expect
Marilyn Bugeja23 days agoGreat Service!I received terrific service when I ordered the product.
Jennette O'Rielly23 days agoCustomer experienceExcellent and personal. Always responsive and efficient
B & M Smith23 days agoFantastic phone service.Received a phone call which was fantastic service.
Peter23 days agoGreat serviceEasy to purchase, fast delivery, easy to use
Pablo Wilbert23 days agoGreat to deal withIt's just refreshing talking to a human and getting the right support to ensure proper function of the product.
Nicole Carlson23 days agoSnake repellantsIn regards to ordering, great quick service all done online. Would definitely recommend and use sureguard again.
John Middleton23 days agoAfter sales service inI was impressed, I had a small problem with my cat repeller and even though it was out of warranty they were helpful, courteous and supplied a new part free. All I had to pay was mail cost. Well done.😁😁
Denny Meadows23 days agoVery helpful supportBrad provided very helpful and patient support over by email and the phone enabling me to successfully install Pingg String myself - and it's working, keeping the possums away so my vine can grow again!
Nola Maxwell23 days agoFantastic product and serviceI was very impressed with everything. The decals came well packed and included great, clear, concise information. Timely delivery. Very happy.
R Payne23 days agoAlways very happy.As always, very happy with service.
C Dussart23 days agoExcellent and prompt!Excellent service and promptness!
Stephen Halliday23 days agovery helpfulEasy to deal with and very helpful
Norm Buck23 days agoGreat customer serviceGreat customer service, and good communication. Thanks Guys
Peter Good23 days agoFantastic serviceI emailed Sureguard with a query and they rang me back within 10 minutes with various suggestions for my setup. Superb service.
Sue Churchill23 days agoSureguard ServiceOver the years I have had several Sureguard products. Staff have excellent knowledge of the product and servicing the product. Any problems I have had have been sorted in minutes. ( generally something that i have done ) Nothing is too much trouble for the Sureguard team. This level of customer service is rare and appreciated. Well done Team Sureguard.
H French23 days agoAlways happy, always returning.Always happy with product and service!
Cheryl Wilson23 days agoCustomer serviceFantastic customer service. Very friendly and helpful. Gave me a delivery date and it arrived on time. Would not hesitate to recommend your company. Thank you.
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