Customer Service
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Customer Service
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Sureguard Customer Reviews
Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.
Margaret
We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.
Kathy
As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!
Peter Sutton
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All Reviews 25 / 1127 {'1': 0, '2': 2, '3': 11, '4': 63, '5': 1051}Barb Newman3+ years agoFast deliveryDelivered within a week. Amazing service.
Fabian Stretton3+ years agoGoing above and BeyondI desperately needed a scatmat when they were out of stock. The sales team managed to find one of the prior design and sent me that. I received it the following day :-)
Jeanette Glennen3+ years agoExcellent serviceI had a couple of queries which I rang about. Brad listened and clarified until he had a clear understanding of our property. He discussed options and helped me consider each. Given certain aspects of our property I eventually decided to return the unopened product. I got a fast full refund without any grief. Highest praise for customer satisfaction.
Jeanette Glennen3+ years agoServiceBrad was the same person who answered the phone. He knew the product, he took time to understood the fencing design issue I described and was very clear about the solution. He responded equally efficiently and kindly to my other enquires.. very pleased
Loretta Bayliss3+ years agoGreat serviceThe team at Sureguard were proactive, demonstrated initiative and solved my delivery issue quickly and completely without fuss. They were as awesome as their product is!!
H French3+ years ago11 years, still great!Your service and product is always great! Have been using your products for about 11 years with great success.
Stephen Twartz3+ years agoGreat ResponseI received a great and positive response from Sureguard when I needed help with a system configuration.
Steve Donaldson3+ years agoSureguard ServiceExcellent service as we have come to expect
Marilyn Bugeja3+ years agoGreat Service!I received terrific service when I ordered the product.
Jennette O'Rielly3+ years agoCustomer experienceExcellent and personal. Always responsive and efficient
B & M Smith3+ years agoFantastic phone service.Received a phone call which was fantastic service.
Peter3+ years agoGreat serviceEasy to purchase, fast delivery, easy to use
Pablo Wilbert3+ years agoGreat to deal withIt's just refreshing talking to a human and getting the right support to ensure proper function of the product.
Nicole Carlson3+ years agoSnake repellantsIn regards to ordering, great quick service all done online. Would definitely recommend and use sureguard again.
John Middleton3+ years agoAfter sales service inI was impressed, I had a small problem with my cat repeller and even though it was out of warranty they were helpful, courteous and supplied a new part free. All I had to pay was mail cost. Well done.😁😁
Denny Meadows3+ years agoVery helpful supportBrad provided very helpful and patient support over by email and the phone enabling me to successfully install Pingg String myself - and it's working, keeping the possums away so my vine can grow again!
Nola Maxwell3+ years agoFantastic product and serviceI was very impressed with everything. The decals came well packed and included great, clear, concise information. Timely delivery. Very happy.
R Payne3+ years agoAlways very happy.As always, very happy with service.
C Dussart3+ years agoExcellent and prompt!Excellent service and promptness!
Stephen Halliday3+ years agovery helpfulEasy to deal with and very helpful
Norm Buck3+ years agoGreat customer serviceGreat customer service, and good communication. Thanks Guys
Peter Good3+ years agoFantastic serviceI emailed Sureguard with a query and they rang me back within 10 minutes with various suggestions for my setup. Superb service.
Sue Churchill3+ years agoSureguard ServiceOver the years I have had several Sureguard products. Staff have excellent knowledge of the product and servicing the product. Any problems I have had have been sorted in minutes. ( generally something that i have done ) Nothing is too much trouble for the Sureguard team. This level of customer service is rare and appreciated. Well done Team Sureguard.
H French3+ years agoAlways happy, always returning.Always happy with product and service!
Cheryl Wilson3+ years agoCustomer serviceFantastic customer service. Very friendly and helpful. Gave me a delivery date and it arrived on time. Would not hesitate to recommend your company. Thank you.
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