5 Year Product Warranty

"We trust that our 30 year+ reputation for technical excellence, experience in developing products, commitment to customer service and extensive product testing will ensure your complete satisfaction."        Dr Derek Williams - proprietor.

Products manufactured by Sureguard come with a FIVE Year Warranty on parts and ONE year on labour. Other products come with the original manufactures’ Warranty. If the product is found to be defective in materials or workmanship, we will repair or replace the faulty part.

This warranty does not cover damage or loss caused by or resulting from abuse, accidents, breakages, unauthorised alterations or repairs, normal wear & tear, normal battery aging, the natural breakdown of colours and materials over extended time and use, rust corrosion, lightning strike, abnormal mains voltage fluctuations, battery leakage, vermin, failure to use the product for its normal purpose, incorrect or incomplete installation or usage, theft, and causes beyond the control of the manufacturer.

The manufacturer reserves the right to determine whether the fault is caused by faulty workmanship or materials or that any part is defective. This warranty is the only express warranty given by the manufacturer and no person has authority to change or add to these obligations & liabilities. This warranty shall not apply to any loss (whether direct or consequential) suffered through or resulting from non-operation or ineffective operation of the product.

Nothing in this warranty shall be construed as affecting any rights you may have under the Fair Trading Act or any other State or Commonwealth legislation, which gives you rights that cannot be modified or excluded by agreement.

To make a warranty claim you should contact Customer Service to explain your concerns and register your claim. You must prepay the cost of shipping and insurance back to the manufacturer's service centre. A service fee may be charged for claims on this warranty found not to be justified.